Vancrest of New Carlisle
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews

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What this means for your family
Vancrest of New Carlisle is highly regarded for its kind staff and clean environment, making it a strong candidate for families prioritizing a welcoming atmosphere. However, if your loved one has specific dietary needs or high expectations for meal quality, we recommend touring during a mealtime to observe the food service firsthand.
Google Reviews
Google Reviews
29 reviews on Google“Vancrest of New Carlisle is widely praised for its compassionate, family-oriented staff and clean, well-maintained facilities. While most families report high satisfaction with the care and communication, there are isolated concerns regarding the quality and quantity of food provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with families
- Effective rehabilitation services
Concerns
- Poor food quality and insufficient portion sizes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the 5-star overall rating, what specific initiatives or team culture practices do you believe contribute most to the compassionate care your staff provides?
- 2I noticed the staffing rating is lower than the overall facility rating; how do you ensure that residents consistently receive the attention they need during peak hours?
- 3We’ve heard great things about your rehabilitation services, but could you tell us more about the current dining program and how you handle feedback regarding meal variety and portion sizes?
- 4With 6 reported deficiencies over the last year, what steps is the facility taking to address those specific areas and improve your health inspection outcomes?
- 5How does your team balance the clinical medical requirements of residents with fostering an engaging daily social life and activity schedule?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and communicates perfectly with us. I've been stopped coming and going to get updates, anytime we call they are so friendly and take the time to update us.”
“I cannot say enough about the staff at Vancrest! They provided love and care to my Dad, treating him as their family member.”
“Nice clean place staff is nice rooms are big but omg food is awful and you only get small cups of couple things to eat people don't get enough to eat and what they do get is like dog food”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 42 deficiencies across four surveys, with families filing complaints that led to three additional inspections in 2024. The most frequent issues involve fire safety systems, resident rights violations, and medication management problems. While all deficiencies show correction dates, recurring patterns in fire safety compliance and resident rights suggest ongoing operational challenges that families should discuss during visits.
Dec 22, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 3, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 16, 2023Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 10, 2021Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Ownership & Operations
Who Operates This Facility
Vancrest of New Carlisle
for profit
Chain Affiliation
Vancrest Health Care Centers
13 facilities nationwide
Chain avg rating: 4.2/5 · Rank 6 of 13 (Best)
Ownership & Management
Owners
Bagley, Jon
Owner
Gehl, Jacob
Owner
Mccleery, Mark
Owner
Myers, Mark
Owner
White, Carol
Owner
White, Mark
Owner
White, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit vancrest.com
Medicare data downloads
Original nursing home datasets
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