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Nursing HomeMedicaid

Vancrest of New Carlisle

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1885 N Dayton Lakeview Rd, New Carlisle, OH 4534486 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 29 Google reviews

5
4
3
2
1
Vancrest of New Carlisle Nursing Home in New Carlisle, OH — Street View
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What this means for your family

Vancrest of New Carlisle is highly regarded for its kind staff and clean environment, making it a strong candidate for families prioritizing a welcoming atmosphere. However, if your loved one has specific dietary needs or high expectations for meal quality, we recommend touring during a mealtime to observe the food service firsthand.

Google Reviews

Google Reviews

29 reviews on Google
Vancrest of New Carlisle is widely praised for its compassionate, family-oriented staff and clean, well-maintained facilities. While most families report high satisfaction with the care and communication, there are isolated concerns regarding the quality and quantity of food provided to residents.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong communication with families
  • Effective rehabilitation services

Concerns

  • Poor food quality and insufficient portion sizes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'14(1)5.03.7'19(3)4.55.0'23(2)5.04.8'25(14)4.7'26(3)

Distribution · 30 analyzed

5
25
4
3
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the 5-star overall rating, what specific initiatives or team culture practices do you believe contribute most to the compassionate care your staff provides?
  • 2I noticed the staffing rating is lower than the overall facility rating; how do you ensure that residents consistently receive the attention they need during peak hours?
  • 3We’ve heard great things about your rehabilitation services, but could you tell us more about the current dining program and how you handle feedback regarding meal variety and portion sizes?
  • 4With 6 reported deficiencies over the last year, what steps is the facility taking to address those specific areas and improve your health inspection outcomes?
  • 5How does your team balance the clinical medical requirements of residents with fostering an engaging daily social life and activity schedule?
  • 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and communicating those updates to family members?

Personalized based on this facility's data


Key Review Excerpts

The staff is amazing and communicates perfectly with us. I've been stopped coming and going to get updates, anytime we call they are so friendly and take the time to update us.

Rehab patient's family · 2022★★★★★

I cannot say enough about the staff at Vancrest! They provided love and care to my Dad, treating him as their family member.

Long-term resident's family · 2024★★★★★

Nice clean place staff is nice rooms are big but omg food is awful and you only get small cups of couple things to eat people don't get enough to eat and what they do get is like dog food

Resident/Family member · 2025★★★☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
53%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility56.2%
Worse than Avg
Here
56.2%
US
12.1%
OH
28.2%
Clark
17.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.5%
OH
25.4%
Clark
24.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
OH
5.8%
Clark
10.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Clark
91.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.4%
OH
9.4%
Clark
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
95.5%
OH
94.5%
Clark
91.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
81.8%
OH
78.4%
Clark
80.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
79.7%
OH
75.6%
Clark
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
OH
1.2%
Clark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (10.1)
3 complaint-triggered

This facility has 42 deficiencies across four surveys, with families filing complaints that led to three additional inspections in 2024. The most frequent issues involve fire safety systems, resident rights violations, and medication management problems. While all deficiencies show correction dates, recurring patterns in fire safety compliance and resident rights suggest ongoing operational challenges that families should discuss during visits.

Dec 22, 2025Routine
13
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 3, 2024Complaint
3
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 16, 2023Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0226Potential for harm · PatternCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0564Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Inform each resident of his or her visitation rights and ensure that all visitors enjoy equal visitation privileges.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 10, 2021Routine
15
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0928Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.

0753Minimal · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vancrest of New Carlisle

Organization Type

for profit

Chain Affiliation

Chain Name

Vancrest Health Care Centers

Chain Size

13 facilities nationwide

Chain avg rating: 4.2/5 · Rank 6 of 13 (Best)

Ownership & Management

Owners

Bagley, Jon

Owner

22%

Gehl, Jacob

Owner

10%

Mccleery, Mark

Owner

9%

Myers, Mark

Owner

16%

White, Carol

Owner

8%

White, Mark

Owner

27%

White, Steven

Owner

8%

Key personnel

Vancrest Management CORP.ManagerBagley, JonManagerMccleery, MarkManagerWhite, MarkManager
Source: Medicare provider data

Contact

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References & Resources

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