Valley Vista Nursing and Transitional Care LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (57 vs median 13.0)
- High staff turnover (58%)
- High RN turnover (90%)
Bottom 25% in CA · Below recommended RN staffing · Worst in CRYSTAL SOLORZANO chain · $35,997 in fines · Abuse citation
What this means for your family
This facility shows a strong recent trend of excellence in rehabilitation and attentive nursing care. However, because of past reports of neglect and cleanliness issues, you should perform a thorough walkthrough of the facility and ask specifically about their current cleaning protocols and staffing ratios.
Google Reviews
Google Reviews
17 reviews on Google“Families looking for rehabilitation services may find success here, as several reviewers praise the outstanding rehab department and attentive nursing staff for post-accident or post-heart attack recovery. However, there are serious historical concerns regarding facility cleanliness and patient neglect that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation department
- Attentive and caring nursing staff
- Professional front desk communication
- Compassionate treatment of disabled residents
Concerns
- Language barriers with staff
- Historical reports of neglect and poor cleanliness
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation department; could you tell me more about how the therapy team works with residents to regain their independence?
- 2With the recent inspections, what specific steps has the facility taken to improve the cleanliness and upkeep of the resident rooms and common areas?
- 3How does the nursing team ensure that communication remains clear and consistent with family members, especially if there are any language differences?
- 4Could you walk me through the protocol for handling a medical emergency or a sudden change in a resident's condition during the night?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6I noticed some praise for the front desk team's professionalism; how does the administrative staff support the families during the transition into care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was incredibly attentive and caring, and the rehab department was outstanding. Within eight days he was walking again, and after two weeks he was completely off oxygen and able to return home.”
“At first I was terrified because most of the staff spoke Spanish and little english. After a while I realized that all It took was a little effort on my part, and the communication got a lot better.”
“The staff because they tried to make sure that you are a human being, and not just another average disable person who is with the time to get more with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across 125 citations, with families filing 65 complaints that triggered inspections. The most recurring issues involve care planning problems, medication management errors, and protection from abuse or neglect. While the facility corrects violations when cited, the same problems persist across multiple surveys, particularly around developing proper care plans and preventing medication errors. The high volume of family complaints and recurring nature of serious care issues suggest ongoing quality concerns despite corrections.
Apr 15, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 4, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 4, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 2, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 19, 2024
$35,997
Payment Denial
Aug 19, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Valley Vista Nursing and Transitional Care LLC
for profit
Chain Affiliation
Crystal Solorzano
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Vvntcst LLC
Owner · Organization
Health Care Partners I LLC
Owner · Organization
Dionisio, Paola
Owner (parent company)
Solorzano, Crystal
Owner (parent company)
Rust, Jaden
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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