Valley Vista Care Center of St Maries
Below-average Medicare ratings β review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (58%)
- High RN turnover (60%)
Bottom 25% in ID Β· Below recommended RN staffing Β· Above recommended total nurse staffing Β· $43,843 in fines Β· Zero deficiencies (last inspection)
What this means for your family
The facility is highly regarded for its clinical care, particularly in physical therapy and wound management. However, families should be aware of recent reports regarding management and supply issues; we recommend asking leadership directly about their current supply chain stability and staff retention strategies.
Google Reviews
Google Reviews
25 reviews on GoogleβValley Vista Care Center of St. Maries receives praise for its dedicated nursing and therapy staff who are described as gentle and attentive to patient needs. However, recent feedback highlights significant concerns regarding management, supply shortages, and a potentially hostile work environment that may impact overall care quality.β
Quality Themes
Tap a score for detailsStrengths
- Gentle and effective physical therapy
- Friendly and attentive nursing staff
- Outstanding activity programming
- Compassionate wound care
Concerns
- Management issues and lack of supplies (mentioned by 2 reviewers)
- Inconsistent staff performance and scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution Β· 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activity programming; could you tell us more about what a typical day looks like for residents here?
- 2I noticed some praise for your wound care and physical therapy teams; how do you ensure that level of specialized care is consistent for every resident?
- 3How does the nursing team handle communication with family members to ensure we are always updated on our loved one's health?
- 4With the recent changes in staffing levels, what steps is the facility taking to ensure there is always enough consistent, familiar staff on every shift?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
- 6How do you manage your supply inventory to ensure that all residents have immediate access to the essential medical supplies they need?
Personalized based on this facility's data
Key Review Excerpts
βStarted therapy after surgery on knee and went smoothly and wasnt as painful as I thought it would be the therapist was very gentle.β
βThe activity director is outstanding with a heart of gold , nurses and cnas are exceptional and Beth the wound nurse is such a great soul.β
βThey take really good π care of my sister the people who work there are very friendly and remember you.β
Staffing
Staffing Hours
per resident/day Β· Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages Β· 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback Β· Medicare 2026
This facility has serious concerns with multiple families filing complaints that triggered federal investigations in December 2023, revealing deficiencies in abuse protection and reporting, nursing staffing, care planning, and infection control. The facility has a pattern of recurring issues with abuse prevention protocols appearing in both 2019 and 2023 surveys, and care planning problems persisting across multiple inspections. While all deficiencies show correction dates, the recent complaint-driven findings and repeated violations in critical safety areas warrant careful consideration.
May 8, 2026Routine3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 5, 2024Routine4
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 4, 2023Complaint14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, residentβs preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Dec 4, 2023
$43,843
Ownership & Operations
Who Operates This Facility
Valley Vista Care Center of St Maries
for profit
Ownership & Management
Owners
Valley Vista Care Corporation
Owner Β· Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit valleyvista.org
Medicare data downloads
Original nursing home datasets
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