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Nursing HomeMedicaid Investigative

Valley Vista Care Center of St Maries

Below-average Medicare ratings β€” review the inspection history and ask the administrator about recent corrections before visiting.

820 Elm Street, St Maries, ID 8386174 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 25 Google reviews

5
4
3
2
1
Valley Vista Care Center of St Maries Nursing Home in St Maries, ID β€” Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (58%)
  • High RN turnover (60%)

Bottom 25% in ID Β· Below recommended RN staffing Β· Above recommended total nurse staffing Β· $43,843 in fines Β· Zero deficiencies (last inspection)

Source: Medicare data

What this means for your family

The facility is highly regarded for its clinical care, particularly in physical therapy and wound management. However, families should be aware of recent reports regarding management and supply issues; we recommend asking leadership directly about their current supply chain stability and staff retention strategies.

Google Reviews

Google Reviews

25 reviews on Google
β€œValley Vista Care Center of St. Maries receives praise for its dedicated nursing and therapy staff who are described as gentle and attentive to patient needs. However, recent feedback highlights significant concerns regarding management, supply shortages, and a potentially hostile work environment that may impact overall care quality.”

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean7.0Activities10.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • Gentle and effective physical therapy
  • Friendly and attentive nursing staff
  • Outstanding activity programming
  • Compassionate wound care

Concerns

  • Management issues and lack of supplies (mentioned by 2 reviewers)
  • Inconsistent staff performance and scheduling (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'17(3)4.04.4'19(5)3.54.0'21(5)4.71.0'23(1)3.0'24(1)

Distribution Β· 26 analyzed

5
12
4
7
3
3
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your activity programming; could you tell us more about what a typical day looks like for residents here?
  • 2I noticed some praise for your wound care and physical therapy teams; how do you ensure that level of specialized care is consistent for every resident?
  • 3How does the nursing team handle communication with family members to ensure we are always updated on our loved one's health?
  • 4With the recent changes in staffing levels, what steps is the facility taking to ensure there is always enough consistent, familiar staff on every shift?
  • 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
  • 6How do you manage your supply inventory to ensure that all residents have immediate access to the essential medical supplies they need?

Personalized based on this facility's data


Key Review Excerpts

β€œStarted therapy after surgery on knee and went smoothly and wasnt as painful as I thought it would be the therapist was very gentle.”

Rehab patient Β· 2022β˜…β˜…β˜…β˜…β˜…

β€œThe activity director is outstanding with a heart of gold , nurses and cnas are exceptional and Beth the wound nurse is such a great soul.”

Traveler/Staff perspective Β· 2024β˜…β˜…β˜…β˜†β˜†

β€œThey take really good πŸ‘ care of my sister the people who work there are very friendly and remember you.”

Long-term resident's family Β· 2022β˜…β˜…β˜…β˜…β˜†
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day Β· Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages Β· 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
πŸ’‰

Residents vaccinated for pneumonia

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
93.4%
ID
96.9%
πŸ’Š

Residents on antipsychotic medication

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
15.5%
ID
20.1%
πŸ›οΈ

Residents needing more daily help over time

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
14.4%
ID
16.6%
πŸ’Š

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
19.5%
ID
16.3%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility8.9%
Worse than Avg
Here
8.9%
US
0.9%
ID
1.3%
πŸ˜”

Residents with depression symptoms

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
12.1%
ID
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
πŸ’‰

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.9%
Worse than Avg
Here
62.9%
US
79.8%
ID
86.5%
πŸ’‰

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.1%
Mixed vs Avgs
Here
85.1%
US
81.8%
ID
90.6%
πŸ’Š

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.6%
Worse than Avg
Here
5.6%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback Β· Medicare 2026

3deficiencies
1penalties
Well below state avg (8.8)
14 complaint-triggered
$43,843 in fines

This facility has serious concerns with multiple families filing complaints that triggered federal investigations in December 2023, revealing deficiencies in abuse protection and reporting, nursing staffing, care planning, and infection control. The facility has a pattern of recurring issues with abuse prevention protocols appearing in both 2019 and 2023 surveys, and care planning problems persisting across multiple inspections. While all deficiencies show correction dates, the recent complaint-driven findings and repeated violations in critical safety areas warrant careful consideration.

May 8, 2026Routine
3
0628Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0677Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 5, 2024Routine
4
0100Potential for harm Β· IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0311Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm Β· IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Dec 4, 2023Complaint
14
0600Actual harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Actual harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Actual harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm Β· WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm Β· WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm Β· WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0851Potential for harm Β· WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0943Potential for harm Β· WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0609Potential for harm Β· PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0580Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0699Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 4, 2023Routine
3
0345Potential for harm Β· WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0321Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Dec 4, 2023

$43,843

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley Vista Care Center of St Maries

Organization Type

for profit

Ownership & Management

Owners

Valley Vista Care Corporation

Owner Β· Organization

Key personnel

Cowin, WilliamOfficer / DirectorGoodall, TomOfficer / DirectorHayes, DonnaOfficer / DirectorMcdaniel, JeanneOfficer / DirectorMcgreal, HeidiOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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