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Nursing HomeMedicaid Investigative

Valley Vista Care Center of Sandpoint

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

220 South Division Ave, Sandpoint, ID 8386473 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 43 Google reviews

5
4
3
2
1

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (63%)

Bottom 25% in ID · Below recommended RN staffing · Above recommended total nurse staffing · $40,918 in fines

Source: Medicare data

What this means for your family

While some families report positive rehab experiences, the recent, severe allegations regarding medication errors and neglect are deeply concerning. If you choose this facility, you must be prepared to provide constant, daily oversight of your loved one's care and medication schedule.

Google Reviews

Google Reviews

43 reviews on Google
Reviews for Valley Vista Care Center of Sandpoint are highly polarized, with some families praising the staff's kindness and support during rehab, while others report severe neglect and incompetence. Critical concerns include issues with medication management, poor communication, and inadequate staffing levels. Families considering this facility should be aware of the significant disparity between positive experiences and reports of substandard care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities2.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Supportive rehab and physical therapy staff
  • Friendly and caring bedside manner
  • Accommodating to individual resident needs

Concerns

  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Poor medication management (mentioned by 2 reviewers)
  • Difficulty with communication and phone system (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(9)'20(3)'22(1)'24(1)'26(1)

Distribution · 47 analyzed

5
26
4
8
3
1
2
3
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving medication administration protocols, what specific safeguards are currently in place to ensure residents receive the correct dosages on time?
  • 2I noticed the facility has been working to enhance communication; what is the most reliable way for family members to reach the nursing staff or get updates on their loved one's status?
  • 3With your strong reputation for physical therapy, how do you integrate those rehabilitation services into the daily routine for residents who need extra support?
  • 4Could you walk me through the current dining program and how you accommodate residents who may have specific nutritional needs or preferences?
  • 5Since staffing levels are a priority for quality care, could you explain how you manage shift coverage to ensure residents receive consistent attention throughout the day and night?
  • 6What kind of social or enrichment activities are currently being offered to help residents stay engaged and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

The staff and care givers were so caring, and gave her not only physical therapy but also emotional support. Their encouragement and kindness meant a lot to my Mom and my family.

Rehab patient's family · 2018★★★★★

My father was sent here for a week after open heart surgery. There was no "skilled" nursing. There was no rehabilitation. They put him in a room and never came back.

Post-surgery patient's family · 2025☆☆☆☆

All I can say here is if this is the only choice for your loved one, watch and oversee like a hawk. My father had miserable care. We'd kept bedsores from forming for 3 years or more. He was there 2 weeks and had 3.

Long-term resident's family · 2017☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.48hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
15.5%
ID
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
ID
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
14.4%
ID
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.3%
ID
17.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
ID
96.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
ID
96.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.8%
ID
86.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Mixed vs Avgs
Here
83.0%
US
81.8%
ID
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (8.8)
28 complaint-triggered
$40,918 in fines

Families filed multiple complaints triggering investigations that found serious concerns including abuse protection failures and neglect prevention issues, with recurring problems in resident rights, medication management, and care planning. The facility has accumulated 49 deficiencies across recent surveys, though all violations have been reportedly corrected by the provider with documented correction dates.

Jun 27, 2025Complaint
14
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

May 6, 2024Complaint
14
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

May 6, 2024Routine
3
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 31, 2019Routine
17
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0018Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

Federal Penalties

Fine

May 6, 2024

$40,918

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley Vista Care Center of Sandpoint

Organization Type

nonprofit

Ownership & Management

Key personnel

Cowin, WilliamOfficer / DirectorGoodall, TomOfficer / DirectorHayes, DonnaOfficer / DirectorMcgreal, HeidiOfficer / DirectorPowell, SabrinaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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