Valley View Home
Strong Medicare quality ratings; families often praise kind and helpful nursing staff. Still worth an in-person visit.
based on 23 Google reviews
Watch Valley View Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Valley View Home is highly regarded for its kind and attentive staff, making it a welcoming environment for family visitors. However, because some reviewers have noted staffing shortages, we recommend asking the administration directly about their current staff-to-resident ratios and how they manage coverage during peak hours.
Google Reviews
Google Reviews
23 reviews on Google“Valley View Home is frequently praised for its kind and helpful nursing staff, with several visitors noting a welcoming environment for families. While the facility is generally well-regarded by visitors, there are mentions of staffing shortages and rising operational costs impacting the overall experience.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful nursing staff
- Welcoming environment for visitors
- Efficient administrative support during admissions
Concerns
- Staffing shortages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain that high standard of care for my loved one?
- 2I noticed your staffing rating is a 4 out of 5; could you tell me how you manage your team's workload to ensure residents receive consistent attention, especially during busier times of the day?
- 3With 96 residents in the home, how do you foster a close-knit community feel and ensure that daily activities are engaging for everyone?
- 4I've heard wonderful things about your nursing staff's kindness; how do you support your team to ensure they remain energized and attentive in their daily interactions with residents?
- 5Could you walk me through your process for handling medical emergencies and how you keep family members informed during those critical moments?
- 6Since your administrative team is noted for being very helpful during admissions, what does the ongoing communication look like between your staff and families once a resident has settled in?
Personalized based on this facility's data
Key Review Excerpts
“Had to move my mom to Valley View. Emily Young was so helpful, it made the move so much easier. Ashley and Emily are fantastic.”
“Stopped by to visit resident, the staffing is friendly and due to the pandemic shutdown of our country and rising costs certain staffing are in short supply.”
“The nurses and staff have always been kind and helpful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
5
measures
5
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Home has concerning deficiencies including families filing complaints about abuse/neglect reporting and nursing staffing that remain uncorrected. The facility shows recurring problems with fire safety systems, infection control, and resident protection across multiple surveys. While many issues have been addressed, the unresolved complaint-triggered deficiencies regarding abuse protections and nurse staffing requirements raise significant safety concerns that warrant careful consideration.
Jan 29, 2026Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 30, 2025Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 17, 2024Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 20, 2023Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
Jul 20, 2023
$16,614
Ownership & Operations
Who Operates This Facility
Valley View Home
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit flcglasgow.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.