Valley View Health and Rehabilitation, LLC
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
While the physical therapy team is frequently praised for helping patients regain mobility, the facility faces severe, recurring reports of neglect, poor hygiene, and unresponsiveness. Families considering this facility should be extremely cautious and conduct an unannounced visit to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
87 reviews on Google“Valley View Health and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, including unaddressed bedsores, poor hygiene, and significant understaffing. While some reviewers praise the physical therapy team and specific staff members, the recurring reports of unresponsive communication, medication delays, and unprofessional administrative conduct present a high-risk environment for potential residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select compassionate and attentive individual staff members
- Clean facility appearance (noted by some reviewers)
Concerns
- Severe understaffing leading to delayed call button response and neglect (mentioned by 14 reviewers)
- Poor hygiene and sanitation (soiled linens, patients left in wet diapers, bedsores) (mentioned by 11 reviewers)
- Communication failures (unanswered phones, difficulty reaching staff/admin) (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Unprofessional or rude administrative/office staff (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 155 residents, what specific protocols are in place to ensure that call buttons are answered promptly and that residents receive timely assistance with hygiene and personal care?
- 2I noticed that staffing levels are a key focus for your team; how do you manage shift coverage to ensure consistent, high-quality care throughout the day and night?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and timeliness for residents with complex needs?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations and communication strategies?
- 5What steps are currently being taken to maintain high standards of cleanliness and sanitation in resident rooms and common areas?
- 6How does your team facilitate communication with families, especially when we have urgent questions or need to reach administrative staff?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNAs were not friendly. It would take forever for the night CNAs to answer the call button. I hardly ever used it.”
“My mother-in-law has been left in wet poopy diapers! Dirty sheets on her bed. Soiled sheets left on her bed! She has been left in a wheelchair every single day where she cries in pain from discomfort.”
“The staff was unbelievable and the physical therapists did an outstanding job in getting my sis back on her feet.(literally!) Jessica and Brooke in admissions made the check in effortless.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View has 21 deficiencies across three surveys with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, resident care quality, and building safety features. While no families filed complaints triggering investigations, the facility has faced consistent challenges with smoke barriers, sprinkler systems, daily care assistance, and infection control protocols across multiple inspection cycles.
Apr 22, 2022Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Aug 22, 2019Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jul 12, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Valley View Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 43
Ownership & Management
Owners
Millennium Health Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit valleyviewhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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