Valley Manor Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (57%)
Below average in PA · Below recommended RN staffing · Significantly below average staffing · $17,461 in fines
What this means for your family
While the rehabilitation therapy team is frequently cited as a strength, the recurring reports of severe neglect, poor hygiene, and unresponsiveness are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
74 reviews on Google“Valley Manor Rehabilitation and Healthcare Center receives deeply polarized feedback, with a significant pattern of severe complaints regarding patient neglect, poor hygiene, and substandard medical care. While some residents and family members report positive experiences with specific therapy staff and individual nurses, these are frequently overshadowed by reports of chronic understaffing, facility filth, and unresponsive management. Families should exercise extreme caution, as multiple reviewers have documented serious health complications and lack of communication during critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy department
- Some individual nursing and aide staff are described as caring
- Responsive business office staff
- Recent efforts to improve facility aesthetics
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 12 reviewers)
- Unsanitary conditions including urine odors and lack of cleanliness (mentioned by 10 reviewers)
- Poor quality, cold, or inappropriate food (mentioned by 8 reviewers)
- Lack of communication from administration regarding patient health or incidents (mentioned by 6 reviewers)
- Neglect of basic hygiene (bathing, changing linens) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your physical therapy department; could you tell me more about how the therapists work with residents to help them regain their strength?
- 2We want to ensure our loved one is comfortable and clean; what specific routines do you have in place for regular linen changes and personal hygiene care?
- 3How does the nursing team manage call bells during the night shifts to ensure residents get a timely response when they need assistance?
- 4Could you describe the meal service, specifically how you ensure food is served at the right temperature and meets different dietary needs?
- 5What is the process for keeping the facility's common areas and resident rooms clean and smelling fresh throughout the day?
- 6How does the administration keep families updated on any changes in a resident's health or any incidents that might occur during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is EXCELLENT, my grandfather was not the easiest man to have do things and they were patient and caring and truly helped him and for that I am grateful.”
“My dad came here for “recovery” and “rehab” from a stroke. The staff left him lay in bed for months, with minimal physical therapy to the point that he developed gangrene, infection to the bone.”
“I am a resident here and I have received amazing care during my stay here. All of the aids and nurses I have had have been great. Therapy department is amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
12
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Manor has faced multiple family complaints leading to federal inspections, with recurring issues in daily care assistance, accident prevention, and nutrition services. The facility shows a concerning pattern of repeated violations in accident hazards and basic care provision across multiple surveys from 2023 through 2025, though all deficiencies are reported as corrected by the provider.
Feb 26, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Routine8
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 3, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 28, 2024
$8,021
Fine
Jun 26, 2023
$3,147
Ownership & Operations
Who Operates This Facility
Valley Manor Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Lme Family Holdings
15 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 15
Ownership & Management
Owners
Ai- Valley Manor Holdings LLC
Owner · Organization
Bk- Valley Manor Holdings LLC
Owner · Organization
El- Valley Manor Holdings LLC
Owner · Organization
Lg- Valley Manor Holdings LLC
Owner · Organization
Akiko Family Holdings LLC
Owner (parent company) · Organization
Akiko Ike 2021 Family Trust
Owner (parent company) · Organization
Josef Yunger Family 2012 Trust
Owner (parent company) · Organization
Gutman, Leibel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit valleymanor-health.com
Medicare data downloads
Original nursing home datasets
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