University Park Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and a warm social environment for many residents. However, you must investigate the recent reports of neglect, missing belongings, and poor communication, as these are significant risks to patient safety and peace of mind.
Google Reviews
Google Reviews
74 reviews on Google“Families seeking rehabilitation services may find the therapy and nursing teams highly effective, with several reviewers praising the facility's ability to help residents regain strength. However, there are serious, recurring allegations regarding patient neglect, including bedsores, lack of hygiene, and missing personal belongings. Prospective families should be aware of significant concerns regarding communication difficulties and inconsistent staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy teams
- Compassionate and attentive nursing staff
- Welcoming and professional admissions process
- Engaging daily activities and social environment
Concerns
- Allegations of patient neglect and poor hygiene (mentioned by 2 reviewers)
- Loss or theft of residents' personal belongings (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner relies heavily on standardized, templated scripts to respond to negative reviews, often using the same phrasing regarding 'standard of care.' While they personalize the greeting with the reviewer's name, they rarely address the specific details of the complaints.
Questions for Your Tour
- 1I've heard great things about your therapy and rehab teams; can you tell me more about how they work with residents to regain their independence?
- 2What is your process for ensuring that residents' personal belongings are kept safe and organized within their rooms?
- 3How do you ensure that the nursing staff is able to provide timely care and respond quickly to call lights throughout the day?
- 4Could you describe the daily activity calendar and how you encourage residents to participate in social events?
- 5What are your protocols for managing medical emergencies or changes in health status during the night shift?
- 6How does the facility manage communication with family members to ensure we are always kept up-to-date on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team pushed me in the best way and helped me get stronger every day. The nurses and staff were kind, patient, and always willing to help.”
“My father's medical needs are complex, he has a feeding tube, a stage four pressure ulcer, and is completely bed bound. The staff is on top of his care and I never have to worry as I have in the past over what kind of care he is receiving.”
“They put her out on Thanksgiving gave me a two day notice. She literally had no clothes or anything. I ended up buying her stuff. I have not received my jacket then I'll let my mom borrow.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated violations, with families filing multiple complaints that triggered investigations. The most recurring problems involve nutrition and dietary services, fire safety systems, and resident assessments. Many of the same issues—including food safety, sprinkler systems, exit doors, and heating/ventilation—have persisted across multiple surveys, suggesting ongoing maintenance and operational challenges that may impact resident care and safety.
Jun 19, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jun 19, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 17, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 30, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 7, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
WICHITA FALLS I ENTERPRISES, LLC
STORMI WELCH
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 37 of 148
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit universityparknr.com
Medicare data downloads
Original nursing home datasets
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