University Nursing & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (79%)
- High RN turnover (94%)
Below average in GA · Critically understaffed (RN) · Very high staff turnover · No penalties on record · Very few deficiencies
What this means for your family
While some residents report successful rehabilitation and life-saving care, the facility has a recurring pattern of severe hygiene and maintenance complaints. If you consider this facility, perform an unannounced visit to check the cleanliness of the resident wings and specifically ask management how they ensure timely responses to call lights and hygiene needs.
Google Reviews
Google Reviews
66 reviews on Google“University Nursing & Rehab Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication, while others praise the facility for life-saving medical interventions and attentive rehabilitation. Families frequently cite concerns regarding the physical state of the building, including persistent odors and cleanliness issues, alongside reports of inconsistent staffing levels. While some residents report positive recovery experiences, the frequency of reports regarding basic hygiene failures and administrative unresponsiveness is a significant cause for concern.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy team
- Responsive emergency medical intervention
- Some highly dedicated and compassionate individual staff members
Concerns
- Unsanitary facility conditions (urine odors, mold, dirty rooms) (mentioned by 12 reviewers)
- Neglect and slow response times to call buttons (mentioned by 8 reviewers)
- Poor communication and administrative runaround (mentioned by 6 reviewers)
- Inadequate hygiene care for residents (diapers/bedding) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing ratings, what specific protocols are in place to ensure call buttons are answered promptly and that residents receive timely assistance?
- 2I’ve read positive feedback about your physical therapy team; how do you ensure that same level of dedication and responsiveness is applied to daily hygiene and personal care needs?
- 3Could you walk me through your current housekeeping schedule and the specific measures taken to maintain a clean, odor-free environment in resident rooms and common areas?
- 4Since communication is a top priority for our family, what is the best way for us to stay updated on our loved one's daily health status and care plan changes?
- 5What does a typical daily activity schedule look like, and how do you encourage residents to participate in social events to keep them engaged?
- 6In the event of a medical emergency, what is your standard procedure for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“Out of nowhere I had a heart attack at the facility (no prior heart conditions) and their quick actions - immediate code respose, CPR, Defibrillator, etc literally saved my life!”
“The facility is disgraceful! The halls, rooms, and bathroom are horrendous. My mother was there for 3 days before we could get here transferred out and that was too long. It’s dingy, dark and depressing.”
“My mom sat in a diaper that she had urinated in at least 3 times before she was changed. I was there one time when they changed her and”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, resulting in 39 deficiencies across care areas including medication management, resident rights, and building safety issues. The facility has recurring problems with medication errors, infection control, and fire safety systems that appear across multiple surveys from 2022 to 2025, though all violations show correction dates, indicating the facility addresses identified problems.
Apr 3, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Dec 9, 2023Routine8
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 9, 2023Complaint11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jun 20, 2022Routine8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
University Nursing & Rehab Ctr
for profit
Chain Affiliation
Cypress Skilled Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 3 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit universitynursingandrehabilitationathens.com
Medicare data downloads
Original nursing home datasets
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