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Nursing HomeMedicaid Investigative

University Nursing & Rehab Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

180 Epps Bridge Rd, Athens, GA 30606122 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 66 Google reviews

5
4
3
2
1
University Nursing & Rehab Ctr Nursing Home in Athens, GA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (79%)
  • High RN turnover (94%)

Below average in GA · Critically understaffed (RN) · Very high staff turnover · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

While some residents report successful rehabilitation and life-saving care, the facility has a recurring pattern of severe hygiene and maintenance complaints. If you consider this facility, perform an unannounced visit to check the cleanliness of the resident wings and specifically ask management how they ensure timely responses to call lights and hygiene needs.

Google Reviews

Google Reviews

66 reviews on Google
University Nursing & Rehab Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication, while others praise the facility for life-saving medical interventions and attentive rehabilitation. Families frequently cite concerns regarding the physical state of the building, including persistent odors and cleanliness issues, alongside reports of inconsistent staffing levels. While some residents report positive recovery experiences, the frequency of reports regarding basic hygiene failures and administrative unresponsiveness is a significant cause for concern.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean1.0Activities4.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Skilled physical therapy team
  • Responsive emergency medical intervention
  • Some highly dedicated and compassionate individual staff members

Concerns

  • Unsanitary facility conditions (urine odors, mold, dirty rooms) (mentioned by 12 reviewers)
  • Neglect and slow response times to call buttons (mentioned by 8 reviewers)
  • Poor communication and administrative runaround (mentioned by 6 reviewers)
  • Inadequate hygiene care for residents (diapers/bedding) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(5)'22(9)'24(8)'26(1)

Distribution · 57 analyzed

5
29
4
0
3
3
2
2
1
23

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing ratings, what specific protocols are in place to ensure call buttons are answered promptly and that residents receive timely assistance?
  • 2I’ve read positive feedback about your physical therapy team; how do you ensure that same level of dedication and responsiveness is applied to daily hygiene and personal care needs?
  • 3Could you walk me through your current housekeeping schedule and the specific measures taken to maintain a clean, odor-free environment in resident rooms and common areas?
  • 4Since communication is a top priority for our family, what is the best way for us to stay updated on our loved one's daily health status and care plan changes?
  • 5What does a typical daily activity schedule look like, and how do you encourage residents to participate in social events to keep them engaged?
  • 6In the event of a medical emergency, what is your standard procedure for stabilizing a resident and notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

Out of nowhere I had a heart attack at the facility (no prior heart conditions) and their quick actions - immediate code respose, CPR, Defibrillator, etc literally saved my life!

Rehab patient · 2025★★★★★

The facility is disgraceful! The halls, rooms, and bathroom are horrendous. My mother was there for 3 days before we could get here transferred out and that was too long. It’s dingy, dark and depressing.

Long-term resident's family · 2023☆☆☆☆

My mom sat in a diaper that she had urinated in at least 3 times before she was changed. I was there one time when they changed her and

Long-term resident's family · 2025☆☆☆☆
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.12hrs
15%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
78%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.6%
Worse than Avg
Here
80.6%
US
93.4%
GA
91.2%
Clarke
97.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Clarke
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
GA
16.0%
Clarke
15.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.5%
GA
20.1%
Clarke
16.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
14.4%
GA
15.7%
Clarke
13.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Worse than Avg
Here
93.3%
US
95.5%
GA
95.0%
Clarke
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.4%
Worse than Avg
Here
53.4%
US
79.8%
GA
78.4%
Clarke
92.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.0%
Worse than Avg
Here
73.0%
US
81.8%
GA
80.4%
Clarke
86.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.2%
Worse than Avg
Here
4.2%
US
1.6%
GA
2.4%
Clarke
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (6.1)
11 complaint-triggered

Families have filed multiple complaints triggering inspections, resulting in 39 deficiencies across care areas including medication management, resident rights, and building safety issues. The facility has recurring problems with medication errors, infection control, and fire safety systems that appear across multiple surveys from 2022 to 2025, though all violations show correction dates, indicating the facility addresses identified problems.

Apr 3, 2025Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Dec 9, 2023Routine
8
0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0364Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 9, 2023Complaint
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Jun 20, 2022Routine
8
0678Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

University Nursing & Rehab Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Cypress Skilled Nursing

Chain Size

7 facilities nationwide

Chain avg rating: 1.9/5 · Rank 3 of 8

Ownership & Management

Key personnel

Ovits, IsaacManaging Control - Governing BodyPatterson, DianneManaging Control - Governing BodyCypress Skilled Nursing LLCManagerBender, SaraManagerMacatula, MariaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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