United Methodist Communities at the Shores
Strong Medicare quality ratings; families often praise warm, compassionate, and professional staff. Still worth an in-person visit.
based on 49 Google reviews

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What this means for your family
The Shores is highly regarded for its compassionate staff and vibrant community atmosphere, making it a strong candidate for assisted living. However, families considering the memory care unit should personally inspect the physical condition of the rooms and ask about the current activity programming to ensure it aligns with your loved one's needs.
Google Reviews
Google Reviews
49 reviews on Google“United Methodist Communities at The Shores is widely praised for its warm, professional staff and clean, inviting environment. While most families report high satisfaction with the quality of care and the facility's atmosphere, some visitors have raised concerns regarding the maintenance of the memory care unit and isolated reports of theft.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and professional staff
- Clean and well-maintained facility
- Strong sense of community and resident engagement
- Effective communication with families
Concerns
- Maintenance and aesthetic condition of the memory care (Tapestries) unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
- 2With a 5-star rating for overall care, what specific programs or daily activities are most popular among residents for keeping them socially engaged?
- 3I noticed some of the feedback mentioned the Tapestries memory care unit; could you show us that area and explain any current plans for refreshing or updating those spaces?
- 4Regarding the recent health inspection reports, could you walk us through the steps the facility has taken to address those specific findings and ensure ongoing compliance?
- 5How does your nursing team coordinate with local medical providers to manage emergencies or sudden changes in a resident's health status?
- 6We appreciate how responsive the facility is in communicating with families; what is the preferred method for us to stay updated on our loved one's daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff is unbelievable. The wellness center staff is especially caring and communicative. The physical setting is warm and welcoming and doesn’t look like a facility, it’s bright and airy, the vibe is very positive!”
“The Director and her wonderful staff are so compassionate, well trained in dealing with people with dementia, they treat her like family. They play games, do crafts, sing a longs, exercise.”
“From day one, all of the staff have been amazing and kind and compassionate. The facility is beautiful, the f”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
United Methodist Communities at The Shores has recurring issues with care planning and assessments, fire safety systems, and dietary services across multiple surveys. Families filed complaints that triggered inspections regarding resident assessments and care planning problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas like resident assessments and care plan development suggests ongoing operational challenges that warrant careful evaluation during a visit.
Aug 29, 2025Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Feb 20, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Feb 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 5, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
United Methodist Communities at the Shores
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit umcommunities.org
Medicare data downloads
Original nursing home datasets
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