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Nursing HomeMedicaid Top Rated

United Methodist Communities at the Shores

Strong Medicare quality ratings; families often praise warm, compassionate, and professional staff. Still worth an in-person visit.

2201 Bay Avenue, Ocean City, NJ 0822660 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 49 Google reviews

5
4
3
2
1
United Methodist Communities at the Shores Nursing Home in Ocean City, NJ — Street View
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What this means for your family

The Shores is highly regarded for its compassionate staff and vibrant community atmosphere, making it a strong candidate for assisted living. However, families considering the memory care unit should personally inspect the physical condition of the rooms and ask about the current activity programming to ensure it aligns with your loved one's needs.

Google Reviews

Google Reviews

49 reviews on Google
United Methodist Communities at The Shores is widely praised for its warm, professional staff and clean, inviting environment. While most families report high satisfaction with the quality of care and the facility's atmosphere, some visitors have raised concerns regarding the maintenance of the memory care unit and isolated reports of theft.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemory6.0Comms9.0ValueN/A

Strengths

  • Warm, compassionate, and professional staff
  • Clean and well-maintained facility
  • Strong sense of community and resident engagement
  • Effective communication with families

Concerns

  • Maintenance and aesthetic condition of the memory care (Tapestries) unit (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'22(46)'24(6)'26(8)

Distribution · 78 analyzed

5
63
4
11
3
1
2
1
1
2

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high staffing rating, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
  • 2With a 5-star rating for overall care, what specific programs or daily activities are most popular among residents for keeping them socially engaged?
  • 3I noticed some of the feedback mentioned the Tapestries memory care unit; could you show us that area and explain any current plans for refreshing or updating those spaces?
  • 4Regarding the recent health inspection reports, could you walk us through the steps the facility has taken to address those specific findings and ensure ongoing compliance?
  • 5How does your nursing team coordinate with local medical providers to manage emergencies or sudden changes in a resident's health status?
  • 6We appreciate how responsive the facility is in communicating with families; what is the preferred method for us to stay updated on our loved one's daily well-being?

Personalized based on this facility's data


Key Review Excerpts

The staff is unbelievable. The wellness center staff is especially caring and communicative. The physical setting is warm and welcoming and doesn’t look like a facility, it’s bright and airy, the vibe is very positive!

Assisted living family member · 2024★★★★★

The Director and her wonderful staff are so compassionate, well trained in dealing with people with dementia, they treat her like family. They play games, do crafts, sing a longs, exercise.

Memory care family member · 2022★★★★★

From day one, all of the staff have been amazing and kind and compassionate. The facility is beautiful, the f

Long-term resident's family · 2022★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
4.17hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
15.3%
NJ
9.1%
Cape may
5.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility39.5%
Worse than Avg
Here
39.5%
US
19.4%
NJ
15.7%
Cape may
21.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
14.4%
NJ
9.2%
Cape may
7.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NJ
11.7%
Cape may
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.5%
Worse than Avg
Here
88.5%
US
93.4%
NJ
93.0%
Cape may
99.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.5%
NJ
18.9%
Cape may
21.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.1%
Worse than Avg
Here
77.1%
US
79.8%
NJ
80.1%
Cape may
94.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Mixed vs Avgs
Here
93.1%
US
81.8%
NJ
78.7%
Cape may
98.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
NJ
1.2%
Cape may
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (8.5)
1 complaint-triggered

United Methodist Communities at The Shores has recurring issues with care planning and assessments, fire safety systems, and dietary services across multiple surveys. Families filed complaints that triggered inspections regarding resident assessments and care planning problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas like resident assessments and care plan development suggests ongoing operational challenges that warrant careful evaluation during a visit.

Aug 29, 2025Routine
9
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Feb 20, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Feb 20, 2024Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 5, 2021Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

United Methodist Communities at the Shores

Organization Type

nonprofit

Ownership & Management

Key personnel

Ellis, JulieManagerPeterson, RobertManagerZauner, JamesManagerConti, JosephAdp of the SnfEllis, JulieAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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