United Methodist Communities at Pitman
Strong Medicare quality ratings; families often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 103 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and engaging environment, making it a strong choice for long-term care and rehab. However, families should be proactive in establishing clear communication channels with management and monitor staffing responsiveness during their initial visits.
Google Reviews
Google Reviews
103 reviews on Google“United Methodist Communities at Pitman is widely praised for its warm, compassionate staff and clean, welcoming environment. While the vast majority of reviewers report excellent care and a strong sense of community, a small number of families have raised concerns regarding staffing levels and responsiveness to communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility
- Engaging activities and social programs
- Strong rapport between staff and residents
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor communication and difficulty reaching management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having a 5-star CMS rating, what specific initiatives or team culture practices do you believe contribute most to the warm and compassionate environment residents experience here?
- 2I noticed the facility has a 4-star staffing rating; could you walk me through your current process for managing call bells and ensuring timely assistance for residents during peak hours?
- 3Given that you have 72 residents, how do you balance the need for personalized care with the social activities to ensure every resident feels included and engaged in the community?
- 4Communication is very important to our family; what is the best way for us to stay in touch with management regarding our loved one's care plan and any updates on their well-being?
- 5Could you share how your team handles medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
- 6The reviews frequently mention a strong sense of community here; what are some of the most popular activities or social programs that residents look forward to each week?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was a resident for the last year and a half... In recent days as her health declined, the staff was the most caring, compassionate, genuinely helpful group of people we could have ever hoped for during our most difficult time.”
“My husband has been in other rehab facilities but United Methodist Communities puts them to shame. He receives constant attention and if he needs any help, someone responds immediately.”
“The staff treated her like she was their own Mother! They went above and beyond with their compassion and care- and truly loved her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to a deficiency for accident prevention in 2025, though it was corrected. This facility has primarily struggled with fire safety systems, building maintenance, and food safety across multiple surveys from 2021-2024, with recurring issues including exit signs and food handling appearing in different years. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern indicates ongoing challenges with safety infrastructure maintenance.
Jan 9, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 27, 2024Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 14, 2023Routine18
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 24, 2021Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Federal Penalties
Fine
Aug 13, 2025
$12,735
Ownership & Operations
Who Operates This Facility
United Methodist Communities at Pitman
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit umcommunities.org
Medicare data downloads
Original nursing home datasets
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