United Living Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High RN turnover (75%)
Below average in SD · Below recommended RN staffing · Above recommended total nurse staffing · $12,695 in fines · Abuse citation
What this means for your family
While the facility was historically praised for its cleanliness, recent reports suggest serious issues with management and clinical oversight. Families should be cautious and conduct a thorough tour, specifically asking about current staffing stability and how wound care and medical documentation are managed.
Google Reviews
Google Reviews
16 reviews on Google“United Living Community currently faces significant criticism regarding management practices and staff treatment, with recent reviews highlighting concerns about wound care documentation and workplace culture. While older reviews from 2019 praised the facility for its cleanliness and friendly staff, the most recent feedback from 2025 and 2026 indicates a sharp decline in satisfaction.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility
- Friendly staff interactions
Concerns
- Poor management and toxic workplace culture (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed your team is very active in responding to feedback online; how does the management team use resident and family input to improve daily operations?
- 2Could you walk us through your specific protocols for medication administration and how you ensure accuracy for every resident?
- 3With the staff being a noted strength here, how do you ensure consistent communication between the nursing team and family members regarding health updates?
- 4What is the process for handling medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
- 6How does the facility work to maintain the cleanliness and modern feel of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“It is always clean and the workers are friendly.”
“Wound care orders not followed due to lack of supplies. Upper management lunches biweekly. False documentation of pressure wounds or no documentation.”
“I am absolutely disgusted and appalled by the way they treat their employees at this place. While visiting my grandfather earlier this week, I overheard one of the upper supervisor/managers scolding one of their employees for not being able to bend over and wipe something off of the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with recurring safety and protection issues, with families filing multiple complaints about resident abuse and neglect across several surveys. The most frequent problems involve food safety and meal quality, protection from abuse and neglect, and resident rights violations. While all deficiencies have correction dates, the repeated nature of abuse-related violations and ongoing family complaints warrant careful scrutiny during any visit.
Dec 4, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 10, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 23, 2024Routine6
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jul 10, 2025
$31,280
Fine
May 23, 2024
$12,695
Ownership & Operations
Who Operates This Facility
United Living Community
nonprofit
Ownership & Management
Owners
United Retirement Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit avera.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.