Unique Rehabilitation and Health Center LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 221 Google reviews

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What this means for your family
While the facility has received praise for its administrative leadership and clean environment, the recurring reports of neglect and communication failures are significant red flags. If you choose this facility, ensure you have a direct line of communication with the administrator and visit frequently to monitor your loved one's care and rehabilitation progress.
Google Reviews
Google Reviews
221 reviews on Google“Unique Rehabilitation and Health Center LLC receives highly polarized feedback, with many visitors praising the facility's cleanliness, friendly front-desk staff, and the professional leadership of the administrator. However, a significant number of families report serious concerns regarding neglect, poor communication, lack of promised rehabilitation services, and unsanitary conditions. Families considering this facility should be aware of the stark contrast between the positive experiences of some visitors and the distressing reports of others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful front desk staff
- Clean and well-maintained common areas
- Professional and responsive administrative leadership
- Efficient visitor registration process
Concerns
- Unsanitary conditions including odors of urine and feces (mentioned by 6 reviewers)
- Lack of promised rehabilitation services (mentioned by 4 reviewers)
- Poor communication and inability to reach staff/nurses by phone (mentioned by 5 reviewers)
- Unprofessional or negligent staff behavior (mentioned by 7 reviewers)
- Broken or non-functional room phones and televisions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your high staffing rating, how do you ensure that staff are consistently available and responsive when families try to reach them by phone?
- 3We understand that maintaining a clean environment is a top priority; what is your current protocol for housekeeping and odor management in resident living areas?
- 4Could you walk us through the process for ensuring that rehabilitation services are delivered exactly as scheduled in a resident's care plan?
- 5How do you handle maintenance requests for in-room equipment, such as televisions or phone lines, to ensure they remain functional for residents?
- 6Given the recent health inspection findings, what specific steps is the facility taking to improve clinical outcomes and overall care quality?
Personalized based on this facility's data
Key Review Excerpts
“The administrator Eric Hugh helped my family when a family member had a health crisis. He was compassionate, patient, and respectful in how he handled our care.”
“My mom was here for rehabilitation and it NEVER happened, even though I stated that when signing her in and every week she was here. She fell out the bed and no one called me nor did they make a report.”
“The facility consistently had a strong odor of urine and feces, creating an unsanitary and unsafe environment. Additionally, the staff repeatedly demonstrated unprofessional behavior.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring problems, particularly with families filing complaints that triggered 18 deficiencies. The most persistent issues involve care planning and medical record management, accident prevention and safety supervision, and protection from abuse and neglect. While most violations show correction dates, some recent complaint-triggered deficiencies from 2025 remain uncorrected, indicating ongoing problems with fundamental care planning that families continue to report to authorities.
Nov 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 27, 2024Routine18
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Meet other general requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Nov 27, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jul 7, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Nov 27, 2024
$48,887
Ownership & Operations
Who Operates This Facility
Unique Rehabilitation and Health Center LLC
for profit
Ownership & Management
Owners
Rooz, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
221 reviews from families & visitors
Official Website
Visit uniquerhc.com
Medicare data downloads
Original nursing home datasets
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