Union Nursing
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While many families report excellent rehabilitation outcomes and a clean environment, there are serious, recurring reports of staffing shortages and neglect. When touring, we strongly recommend asking for specific nurse-to-patient ratios and observing how quickly staff respond to call lights, as these are the primary areas of concern for families.
Google Reviews
Google Reviews
33 reviews on Google“Union Nursing presents a deeply polarized experience for families, with some praising the facility for its cleanliness, kind staff, and effective rehabilitation services. However, other families report serious concerns regarding neglect, poor management, and staffing shortages that lead to residents being left unattended for extended periods. Prospective families should weigh the positive reports of physical therapy and facility maintenance against the recurring allegations of administrative incompetence and inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective rehabilitation services
- Friendly and compassionate nursing staff
- Welcoming atmosphere
Concerns
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Poor management and communication (mentioned by 3 reviewers)
- Billing and financial disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and mobility?
- 2I noticed some feedback regarding communication challenges; what is your standard process for keeping families updated on their loved one's health and daily status?
- 3With the rehabilitation services being a noted strength, how do you coordinate those therapy sessions with the daily activity schedule to ensure residents stay engaged?
- 4Could you walk me through your process for resolving billing or financial questions to ensure there is transparency and clarity for families?
- 5How does your nursing team manage medical emergencies or sudden changes in a resident's condition, especially during overnight shifts?
- 6What steps is the management team taking to improve the dining experience and ensure that meal times are both nutritious and enjoyable for residents?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff is fabulous. They are loving, caring and like a family.”
“It did not smell like urine (like a lot of homes) and it did not smell like pine-sol (to cover the smell up). It is a well-maintained nursing home.”
“They will promise the world about constant checkups and care but after you leave they will put your loved one in a wheelchair for hours without proper care in the hallway.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaints that triggered investigations in November 2025, resulting in deficiencies for failing to prevent abuse and neglect and not properly reporting incidents to authorities. The most recurring issues involve fire safety systems, dietary services, and medication management, with problems like sprinkler system maintenance and fire drills appearing across multiple surveys. While all deficiencies have correction dates, the recent complaint-triggered violations regarding resident protection policies raise significant safety concerns that families should thoroughly investigate before considering this facility.
Nov 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 28, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 20, 2024Routine4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 7, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Union Nursing
for profit
Chain Affiliation
Community Care Centers
8 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 8
Ownership & Management
Owners
Weiner, Craig
Owner
Weiner, Gina
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit communitycaremidwest.com
Medicare data downloads
Original nursing home datasets
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