Union County Nursing Home
Strong Medicare quality ratings; families often praise patient and friendly nursing staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While some families have reported positive experiences in the past, recent reviews indicate serious concerns regarding staffing ratios and infection control protocols. We strongly recommend that you visit during off-hours or weekends to observe the actual level of staff responsiveness and ask management specifically about their current infection prevention policies.
Google Reviews
Google Reviews
17 reviews on Google“Union County Nursing Home receives highly polarized feedback, with some families praising the staff's kindness and the facility's cleanliness, while others report severe neglect and safety concerns. Recent reviews highlight significant issues regarding patient care, including slow response times, fall incidents, and concerns over infection control protocols.”
Quality Themes
Tap a score for detailsStrengths
- Patient and friendly nursing staff
- Clean and welcoming environment
- Supportive throughout the admission process
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 2 reviewers)
- Poor infection control and lack of masking during outbreaks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that memory care is a specialized area of focus, could you walk us through the specific programming and safety measures you have in place for residents with cognitive needs?
- 2I noticed the staffing rating is a 3/5; how do you ensure consistent, high-quality attention for each resident during shift changes or peak times?
- 3What are your current protocols for infection control and masking, especially during seasonal outbreaks, to ensure the health and safety of all residents?
- 4I read that your team is very supportive during the admission process; what does the transition look like for a new resident during their first week here?
- 5Could you describe the daily activity schedule and how you tailor these opportunities to keep residents engaged and social throughout the week?
- 6How does your nursing team coordinate with outside specialists or handle urgent medical needs to ensure residents receive timely care without needing to leave the facility unnecessarily?
Personalized based on this facility's data
Key Review Excerpts
“The staff here has been absolutely wonderful in taking care of my sister. Every time I visit, it's always clean, the nurses are patient, kind, respectful and very attentive to the residents”
“Staff to patient ratio is the worst I’ve ever seen. Neglected my grandfather with Parkinson’s/dementia to the point where he constantly used the restroom on himself since it would take staff a MINIMUM of a half an hour to get back to him”
“The place right now has an outbreak, everyone is sick and not one mask being used. I went Christmas day to visit my mother, she was sick along with everyone else and not 1 face mask.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering federal inspections that found deficiencies in food service, medication management, infection control, and daily care assistance. The facility has recurring problems with infection control programs appearing across all three surveys and food safety issues spanning multiple years. While the provider reports correcting all identified problems, the pattern of complaint-driven investigations and repeat violations in core care areas warrants careful consideration during any visit.
Oct 2, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 1, 2024Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Union County Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit uniongeneralhealthsystem.com
Medicare data downloads
Original nursing home datasets
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