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Nursing HomeMedicaid

Tyler's Retreat at Iron Bridge

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

12001 Iron Bridge Rd, Chester, VA 2383190 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 138 Google reviews

5
4
3
2
1
Tyler's Retreat at Iron Bridge Nursing Home in Chester, VA — Street View
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What this means for your family

While Tyler's Retreat offers exceptional social work support and effective rehabilitation, the facility suffers from significant inconsistencies in nursing care and responsiveness. Families should be prepared to be highly involved in their loved one's daily care and should specifically ask about the facility's plan for ensuring timely responses to call buttons and medication needs.

Google Reviews

Google Reviews

138 reviews on Google
Tyler's Retreat at Iron Bridge receives highly polarized feedback, characterized by intense praise for specific staff members—particularly social worker Wanda Scott—and significant concerns regarding basic nursing care, communication, and food quality. While many families report excellent rehabilitation outcomes and a clean environment, others describe distressing incidents of neglect, slow response times to call buttons, and unprofessional conduct by nursing staff.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional social work support
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Attentive and professional administrative leadership

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 7 reviewers)
  • Poor food quality and lack of variety (mentioned by 6 reviewers)
  • Unprofessional or dismissive nursing staff behavior (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(3)'23(25)'25(33)'26(20)

Distribution · 119 analyzed

5
94
4
2
3
2
2
3
1
18

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your leadership team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
  • 2Some families have mentioned challenges with call button response times; what is your current protocol for ensuring staff are alerted and able to assist residents promptly?
  • 3Given the importance of nutrition for recovery, could you walk me through how you are currently working to improve the variety and quality of the dining experience?
  • 4Since your facility has a strong reputation for physical and occupational therapy, how do you ensure that therapy goals are effectively communicated to the nursing staff to support a resident's daily progress?
  • 5What steps are you taking to ensure that nursing staff maintain a consistent, professional, and supportive demeanor when interacting with residents and their families?
  • 6With the current staffing levels, what is your process for keeping families updated on their loved one's health status, especially if they are having trouble reaching the facility by phone?

Personalized based on this facility's data


Key Review Excerpts

Wanda, the social worker in charge of my mothers care is the most helpful and nicest person I have ever met. Thank you so much Wanda for all of your help navigating the Medicare system and getting my mother home health care.

Rehab patient's family · 2024★★★★★

The worst experience every my mother was only to go there for rehabilitation but after the third day she ended up back at the hospital she fell three times the communication is very poor but while there she received poor service night nurse told my mother to shut up and then closed her door.

Rehab patient's family · 2025☆☆☆☆

It has taken over an hour for someone to respond to her call button two days in a row when she was in pain and needed assistance.

Rehab patient's family · 2024★★★★★
Source: 138 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.67hrs
89%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
93.4%
VA
91.0%
Chesterfield
85.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.5%
VA
14.2%
Chesterfield
13.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
12.1%
VA
16.9%
Chesterfield
12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.4%
Mixed vs Avgs
Here
88.4%
US
95.5%
VA
94.0%
Chesterfield
84.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
14.4%
VA
15.3%
Chesterfield
13.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
3.2%
VA
3.7%
Chesterfield
2.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.0%
Worse than Avg
Here
18.0%
US
81.8%
VA
73.9%
Chesterfield
63.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
79.8%
VA
73.6%
Chesterfield
65.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
VA
1.2%
Chesterfield
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (14.5)
9 complaint-triggered

Tyler's Retreat has had recurring issues across multiple areas, with families filing complaints that triggered 9 deficiencies. The most persistent problems involve care planning, resident rights and communication, and safety issues including medication management and respiratory care. While all deficiencies show correction dates, the pattern of repeated violations in care planning and resident rights across multiple surveys suggests ongoing systemic challenges that warrant careful consideration.

Aug 13, 2025Routine
3
0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 13, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jun 12, 2024Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

Oct 17, 2023Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jan 19, 2023Routine
17
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 5, 2021Routine
16
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tyler's Retreat at Iron Bridge

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 70 of 125

Ownership & Management

Owners

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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