Twin Ports Health Services
Strong Medicare quality ratings. Still worth an in-person visit before deciding.
based on 8 Google reviews
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What this means for your family
Due to a highly serious allegation of medical neglect and delayed emergency response, families should perform rigorous due diligence. Because most recent high ratings lack descriptive text, you should personally visit the facility and speak with current staff to verify care standards.
Google Reviews
Google Reviews
8 reviews on Google“Families should approach this facility with extreme caution due to a critical allegation of medical neglect and lack of accountability regarding a resident's death. While several recent reviews provide high ratings, they lack any descriptive text to substantiate the quality of care provided.”
Concerns
- Allegations of severe medical neglect and lack of accountability
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high staffing rating, how do you ensure that the care remains personalized for each resident as the facility stays busy?
- 2I noticed your team is very responsive to feedback; how do you typically incorporate family suggestions into the care plans?
- 3Could you tell me more about the types of daily activities or social outings organized to keep the 90 residents engaged?
- 4Since the health inspection rating is strong but shows some recent areas for improvement, what specific steps has the facility taken to address those recent state violations?
- 5How is the nursing staff structured to handle medical emergencies or sudden changes in a resident's condition during the night?
- 6What is the process for communicating updates to families regarding any changes in a resident's health or daily needs?
Personalized based on this facility's data
Key Review Excerpts
“Avoid this facility at all costs! My fathers needs were neglected and he passed away after 9 days in their care. I requested he be\be returned to the hospital but they waited to call for an ambulance after it was too late. Do not leave your loved one here!! My heart breaks for my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin Ports Health Services has shown recurring issues with safety and fire protection systems, appearing across multiple inspections from 2023-2024, though the facility has corrected each identified deficiency. The most frequent problems involve building safety (exit doors, fire alarms, sprinkler systems), resident care quality, and infection control. One family filed a complaint regarding accident prevention that was addressed by the facility.
Jan 22, 2026Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 13, 2023Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Twin Ports Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 58 (Best)
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit twinportshs.com
Medicare data downloads
Original nursing home datasets
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