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Nursing HomeMedicaid

Twin Lakes Rehabilitation and Nursing

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

125 Buena Vista Circle, South Hill, VA 23970140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 7 Google reviews

5
4
3
2
1
Twin Lakes Rehabilitation and Nursing Nursing Home in South Hill, VA — Street View
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What this means for your family

The facility is currently in a period of positive transition under new management, with specific praise for the nursing team's recent performance. Families should schedule a tour to assess the current environment and ask how the new leadership is addressing the operational instability noted by long-term family members.

Google Reviews

Google Reviews

7 reviews on Google
Twin Lakes Rehabilitation and Nursing has undergone a recent management transition that appears to be positively impacting the quality of nursing care. While the facility experienced a period of turbulence, recent feedback highlights a noticeable improvement in staff attentiveness and professionalism since late 2025.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Attentive and professional nursing staff
  • Positive impact of new management
  • Welcoming and supportive environment

Concerns

  • Operational instability following management transition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02025(4)3.52026(4)

Distribution · 8 analyzed

5
6
4
0
3
1
2
0
1
1

How They Respond to Reviews

86%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent changes in management, what steps are you taking to ensure consistent care and operational stability for the residents?
  • 2I noticed your team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
  • 3With the current staffing levels, how do you ensure that each resident receives the personalized attention they need throughout the day?
  • 4Could you walk me through a typical daily schedule for a resident here, and how you tailor those activities to keep them engaged?
  • 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health?
  • 6What specific improvements or training programs have been implemented recently to address the findings from your latest health inspections?

Personalized based on this facility's data


Key Review Excerpts

It has been a turbulent experience, with several issues arising after the transition. However, we have noticed a distinct positive change in the nursing care beginning around December of 2025.

Long-term resident's family · 2026★★★☆☆

The staff did a wonderful job and was very pleasant to work with. This facility has come a long way in the last few months.

General visitor/family · 2026★★★☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
2.97hrs
73%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.4%
Worse than Avg
Here
70.4%
US
93.4%
VA
91.0%
Mecklenburg
88.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
19.5%
VA
20.4%
Mecklenburg
17.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
12.1%
VA
16.9%
Mecklenburg
4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
14.4%
VA
15.3%
Mecklenburg
14.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
15.3%
VA
16.4%
Mecklenburg
17.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility7.8%
Worse than Avg
Here
7.8%
US
4.9%
VA
5.0%
Mecklenburg
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
81.8%
VA
73.9%
Mecklenburg
77.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.6%
Better than Avg
Here
80.6%
US
79.8%
VA
73.6%
Mecklenburg
74.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
VA
1.2%
Mecklenburg
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (14.5)

Twin Lakes Rehabilitation and Nursing shows a concerning pattern with 39 deficiencies across three surveys, with no complaint-triggered issues. The facility has recurring problems in care planning and assessments, infection control, and building safety systems that persist across multiple inspections from 2019 to 2023. While all deficiencies show correction dates, the repeated nature of issues in critical areas like wound care and nursing staffing levels suggests ongoing operational challenges that families should carefully consider.

May 3, 2023Routine
12
0761Potential for harm · Pattern

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0353Potential for harm · Isolated

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jun 10, 2021Routine
9
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

May 30, 2019Routine
18
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0691Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Minimal · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Twin Lakes Rehabilitation and Nursing

Organization Type

nonprofit

Chain Affiliation

Chain Name

Eastern Healthcare Group

Chain Size

18 facilities nationwide

Ownership & Management

Owners

Va Snf Operations Holdings 5 LLC

Owner · Organization

100%

A&j Pomona Enterprises LLC

Owner (parent company) · Organization

10%

Lyam Eastern Holdco LLC

Owner (parent company) · Organization

45%

Lyam Family Trust

Owner (parent company) · Organization

45%

Gittleson, Layla

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Weinberg, Shelley

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bankwell Bank5% or Greater Security InterestGittleson, YehudaManaging Control - Governing BodySamuels, ShondelManaging Control - Governing BodyShapiro, AkivaManaging Control - Governing BodyGittleson, YehudaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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