Tuttle Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While many families appreciate the clean environment and friendly staff, the recent, serious allegations of neglect and poor care are concerning. We strongly recommend that you conduct unannounced visits at different times, including weekends, and speak directly with current residents and their families to verify the quality of daily care.
Google Reviews
Google Reviews
46 reviews on Google“Tuttle Care Center receives high praise for its cleanliness, homey atmosphere, and generally friendly staff who are often described as caring and responsive. However, there are serious, recurring allegations regarding neglect, poor hygiene, and aggressive behavior by specific staff members, alongside consistent feedback that the facility building is outdated and in need of physical upgrades.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and odor-free environment
- Friendly and welcoming staff
- Homey, non-sterile atmosphere
- Helpful administrative team during transitions
Concerns
- Allegations of neglect, poor hygiene, and patient abuse (mentioned by 3 reviewers)
- Outdated building and small room sizes (mentioned by 3 reviewers)
- Understaffing or reliance on temporary staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 1-star CMS staffing rating, how do you ensure consistent, high-quality care for residents when you are relying on temporary or agency staff?
- 2I understand that maintaining a clean environment is a priority here; how do you balance that with the challenges of keeping the building updated and ensuring all hygiene standards are met consistently?
- 3With reports of concerns regarding resident safety and neglect, what specific oversight measures or internal protocols do you have in place to ensure every resident is treated with dignity and protected from harm?
- 4What does a typical daily schedule look like to ensure residents remain engaged and active, especially given the smaller room sizes and the homey, non-sterile atmosphere you strive to maintain?
- 5How does your team handle medical emergencies or sudden changes in a resident's health status, and at what point do you involve the family in those decisions?
- 6I noticed your administrative team is highly regarded for helping families through the transition process; how do you maintain that level of support and communication once a resident is settled in?
Personalized based on this facility's data
Key Review Excerpts
“VERY clean, no odors, dirty or unclean surroundings, rooms or patients. Friendly and helpful staff!”
“It NEVER smells bad, always clean and the staff has been very helpful. I can always get ahold of them on the phone. The building is not new, the rooms are small but as long as she get good loving care, that's what is important and she loves the food.”
“When she was first placed here we were warned by a resident that the staff was bad about changing residents. We went to visit her one weekend end and she lie in bed in her underwear fully exposed to anyone walking by.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tuttle Care Center has faced multiple family complaints resulting in serious deficiencies around resident protection and abuse prevention, with four complaint-triggered violations across recent surveys. The facility shows recurring issues in three main areas: resident safety and abuse prevention, care planning and assessments, and fire safety systems. While all identified problems have correction dates, the pattern of family complaints about resident rights and protection raises concerns that warrant careful consideration during your visit.
May 30, 2025Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 17, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Jul 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 16, 2023Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Tuttle Care Center
for profit
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.3/5 · Rank 7 of 13
Ownership & Management
Owners
Bhcp Ok3 Sponsor, LLC
Owner · Organization
Southwest Ltc Oklahoma Holdings, LLC
Owner · Organization
Quality Care Givers INC
Owner (parent company) · Organization
Ronald R Payne Pc
Owner (parent company) · Organization
Southwest Ltc, Ltd
Owner (parent company) · Organization
Brashier, Craig
Owner (parent company)
Payne, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit tuttlecarecenter.com
Medicare data downloads
Original nursing home datasets
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