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Nursing HomeMedicaid Top Rated

Tuff Memorial Home

Strong Medicare quality ratings; families often praise consistently friendly and caring staff. Still worth an in-person visit.

505 East 4th Street, Hills, MN 5613848 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 21 Google reviews

5
4
3
2
1
Tuff Memorial Home Nursing Home in Hills, MN — Street View
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What this means for your family

Tuff Memorial Home maintains a very strong reputation for staff attentiveness and a clean, engaging environment. Because all available reviews are highly positive, we recommend scheduling a tour to observe the staff-to-resident interaction firsthand to ensure it aligns with your loved one's specific needs.

Google Reviews

Google Reviews

21 reviews on Google
Tuff Memorial Home is consistently praised for its friendly, caring staff and clean, well-maintained environment. Families appreciate the facility's ability to foster resident engagement, with specific mentions of residents rediscovering hobbies and enjoying a peaceful, active atmosphere.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0Activities9.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Consistently friendly and caring staff
  • Clean and well-maintained facility
  • Active and engaging environment for residents

Rating Trends

Tap a year to see what changed

2345.02017(1)3.72018(3)4.02019(5)4.32020(4)5.02021(5)5.02023(3)5.02024(1)

Distribution · 22 analyzed

5
17
4
2
3
1
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It is so wonderful to see how clean and well-maintained the facility looks; what are your daily routines for keeping the common areas so tidy?
  • 2We noticed how much people appreciate the friendly atmosphere here; how do you help new residents integrate into the existing community?
  • 3With such a high staffing rating, how do you ensure that the caregivers are able to provide personalized attention to each resident's specific needs?
  • 4Could you tell us more about the types of active, engaging activities you have planned for the residents each week?
  • 5How does the nursing team handle medical emergencies or sudden changes in a resident's health during the night?
  • 6Since there have been a few recent state citations, what specific steps has the facility taken to address those areas and ensure continued high-quality care?

Personalized based on this facility's data


Key Review Excerpts

Older nursing home but my mom loves it there and has picked her talent of art back up and seems to blossom there.

Long-term resident's family · 2018★★★★★

The staff cares - and it shows!! So glad to have found a good place for my in-laws!

Long-term resident's family · 2021★★★★★

Beautiful place. Happy vibes. Full of activities and energy. Countryside ambiance. Every facility available. Healthy, hygienic and peaceful.

Visitor · 2023★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
97%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
19.4%
MN
24.5%
Rock
25.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MN
4.3%
Rock
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.5%
MN
12.5%
Rock
14.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
MN
97.3%
Rock
95.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.8%
Mixed vs Avgs
Here
15.8%
US
15.3%
MN
21.4%
Rock
15.8%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.8%
Worse than Avg
Here
8.8%
US
3.2%
MN
4.0%
Rock
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
MN
88.3%
Rock
82.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
13penalties
Well below state avg (8.0)
1 complaint-triggered
$44,434 in fines

Tuff Memorial Home has 22 deficiencies across multiple surveys, with recurring issues in administrative operations, fire safety systems, and infection control protocols. One complaint was filed by families regarding improper resident discharge procedures. While all deficiencies show correction dates, problems persist across different areas in recent surveys, suggesting ongoing operational challenges that families should investigate further during visits.

Aug 27, 2025Routine
5
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 30, 2024Routine
5
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 11, 2023Complaint
1
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Sep 27, 2023Routine
11
0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Nov 13, 2023

$4,545

Fine

Nov 6, 2023

$4,545

Fine

Oct 30, 2023

$4,545

Fine

Oct 23, 2023

$4,545

Fine

Oct 17, 2023

$4,196

Fine

Oct 10, 2023

$3,846

Fine

Oct 2, 2023

$3,529

Payment Denial

Sep 27, 2023

6-day denial

Fine

Sep 25, 2023

$3,147

Fine

Sep 18, 2023

$2,797

Fine

Sep 11, 2023

$2,447

Fine

Sep 5, 2023

$2,098

Fine

Aug 14, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tuff Memorial Home

Organization Type

nonprofit

Ownership & Management

Owners

Bethlehem Lutheran Church

Owner · Organization

First Lutheran

Owner · Organization

Grace Lutheran Church

Owner · Organization

Palisade Lutheran

Owner · Organization

Key personnel

Gayer, TracyOfficer / DirectorGreen, LarryOfficer / DirectorLeenderts, BonnieOfficer / DirectorPetterson, JeffOfficer / DirectorWestphal, CatherineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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