Tucker Operating Company LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 560 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in GA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in MICHAEL FEIST chain · $30,000 in fines
What this means for your family
While the rehabilitation therapy team is highly regarded and many individual staff members are praised for their compassion, there is a concerning pattern of reports regarding neglect and dismissive management. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor hygiene and care, and be prepared to advocate strongly for your loved one if communication with the Director of Nursing becomes an issue.
Google Reviews
Google Reviews
560 reviews on Google“Tucker Nursing & Rehab Center receives a high volume of polarized reviews, with many families praising specific staff members for their kindness and dedication during rehab stays. However, there are recurring, serious allegations of neglect, poor communication, and understaffing, particularly regarding basic hygiene and medical oversight. Families should be aware that while many report a positive experience, there is a significant pattern of complaints regarding management's responsiveness to critical care concerns.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate individual staff members
- Effective short-term rehabilitation therapy programs
- Clean and well-maintained facility environment
- Helpful social services and administrative support
Concerns
- Chronic understaffing leading to delayed response times for basic needs (mentioned by 6 reviewers)
- Poor hygiene standards, including soiled linens and lack of assistance with personal care (mentioned by 5 reviewers)
- Unprofessional or dismissive management/leadership communication (mentioned by 4 reviewers)
- Inadequate medical monitoring and failure to address health decline (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily care and communication?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with personal hygiene and call-light requests?
- 3Given the recent focus on health inspection outcomes, what steps is the facility taking to improve medical monitoring and ensure consistent quality of care for residents?
- 4Could you walk me through how your team manages medication administration to ensure accuracy and safety for residents?
- 5Since the rehabilitation program is highly regarded, how do you integrate those therapy services into the daily routine of long-term residents?
- 6How does your leadership team ensure that family members are kept well-informed and feel heard regarding their loved one's health status and care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mother would call me. She hasn’t been changed. She’ll be sitting in urine because they’re short staffed the wheelchair my mom was using was full with Poop I request to speak with the DON she came and pretty much told us that we’re the one that put poop on the wheelchair”
“My uncle was at this facility for 45 days for therapy after several strokes. The staff took great care of him and kept us well informed of his progress. I would definitely use this facility again.”
“They took too long to dress a womb. The nurse didn't use proper sanitizing protocol to care for a patient. Now that my love one is home and getting better care than ever, the case worker called adult protective service on us for elderly abuse and neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 26 deficiencies across five recent surveys, with half triggered by family complaints. The most recurring problems involve care planning, accident prevention, and fire safety issues. While all deficiencies show correction dates, the facility has faced recent serious issues including failure to report suspected abuse and repeated safety violations, indicating ongoing operational challenges that families should carefully consider.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2025Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 6, 2024Complaint4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 6, 2024Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 3, 2023Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Have policies on smoking.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 27, 2022Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
Nov 3, 2023
$30,000
Ownership & Operations
Who Operates This Facility
Tucker Operating Company LLC
for profit
Chain Affiliation
Michael Feist
7 facilities nationwide
Chain avg rating: 3.9/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Feist, Michael
Owner
Jacobowitz, Kalman
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
560 reviews from families & visitors
Official Website
Visit tuckerrehab.com
Medicare data downloads
Original nursing home datasets
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