Truman W Smith Children's Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 68 Google reviews
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What this means for your family
This facility is exceptional for its clinical liaison services and the deep emotional bond the staff shares with the children. While recent years show overwhelming praise, families should verify current hygiene protocols and staffing levels during shift changes to ensure the high standards mentioned in older, critical reviews are being strictly maintained.
Google Reviews
Google Reviews
68 reviews analyzed“Truman W. Smith Children's Care Center is highly regarded by families for its compassionate, family-like atmosphere and an exceptional clinical liaison team that simplifies the admission process. While the vast majority of recent reviews praise the loving care and specialized activities for medically fragile children, a small number of older reviews raise serious concerns regarding hygiene and emergency response times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptable clinical liaison and intake process
- Engaging specialized activities and holiday events
- Welcoming and transparent communication with families
Concerns
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
- Slow response to medical emergencies
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your holiday events and specialized activities; could you tell us more about what a typical week of engagement looks like for residents?
- 2Since we value transparent communication, how does the clinical liaison keep families updated on changes in a resident's condition?
- 3What specific protocols are in place to ensure that medical emergencies are addressed immediately and effectively by the nursing team?
- 4How does your housekeeping team manage daily cleaning schedules to ensure all resident areas and common spaces remain pristine?
- 5With the high clinical standards you maintain, how do you ensure that the nursing staff is able to provide attentive care even during busy shifts?
- 6We've seen great feedback regarding your intake process; what can we expect during the first few days of a resident transitioning into the center?
Personalized based on this facility's data
Key Review Excerpts
“All the staff care for these kids like they are theirs with the same love and compassion they would their own. Over all this place is helping kids strive and reach full potential to have an amazing life no matter what gets them there.”
“Cayla and Jael were able to answer all of the questions for me that I had and were so compassionate and understanding. This is such a special place with extra special and loving staff.”
“The clinical liaison goes above and beyond for the families, even answering calls and concerns after hours. It gives me comfort and peace of mind that the medically fragile children who need this level of care, are in the loving and compassionate hands of the nurses and staff at Truman!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
11
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety barriers and infection control programs appearing across multiple surveys, with families filing complaints about infection control and food safety practices. While all deficiencies show correction dates, the repeated problems with fire safety construction and infection prevention suggest ongoing challenges with maintaining consistent safety standards that families should carefully consider.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 18, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 14, 2025Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2023Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Nexion Health at Truman INC
for profit
RHONDA R ROLEN
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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