Troy Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
Bottom 25% in AL · Below recommended RN staffing · Significantly below average staffing · No penalties on record
What this means for your family
Due to the lack of detailed, objective feedback and the presence of conflicting reports, it is highly recommended that you conduct an in-person tour and request recent state inspection reports. Please be aware that some positive reviews appear to be from employees and reference a different facility name, which warrants additional caution during your evaluation.
Google Reviews
Google Reviews
9 reviews on Google“Reviews for Troy Health & Rehabilitation Center are extremely limited in descriptive content, making it difficult to assess the quality of care. The few negative comments express serious concerns regarding safety and administration, while positive reviews are either empty star ratings or written by staff members identifying the facility by a different name.”
Quality Themes
Tap a score for detailsStrengths
- Long-term staff tenure
- Commitment to resident care
Concerns
- Serious allegations regarding administration and resident safety
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on administrative oversight, what specific steps is leadership taking to ensure resident safety and improve the overall quality of care?
- 2I noticed the facility has a 1-star CMS health inspection rating; what is the current plan for addressing those specific health and safety deficiencies?
- 3With a staffing rating of 2 stars, how are you currently supporting your team to ensure residents receive consistent, high-quality attention throughout the day?
- 4Some families have mentioned long-term staff tenure as a strength; how do you foster that stability to ensure residents build meaningful, long-term relationships with their caregivers?
- 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active?
- 6How does your nursing team coordinate with local hospitals to manage medical emergencies and ensure seamless transitions for residents requiring higher levels of care?
Personalized based on this facility's data
Key Review Excerpts
“I have worked here at Charlton Place for 27 years. I absolutely love working here and being able to take care of our lovely residents!”
“They have a drunken administration. Nobody can pass a drug test. Beating on my sister.”
“Would not recommend putting a loved one in this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Troy Health & Rehabilitation Center shows a concerning pattern of recurring deficiencies, particularly with food safety and preparation issues appearing across all three surveys from 2018-2022. The facility has struggled with fire safety systems, infection control, and building maintenance. While all deficiencies were reportedly corrected, the persistence of food safety problems across multiple years raises questions about sustained compliance and quality oversight.
Oct 20, 2022Routine19
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Oct 24, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 25, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Troy Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Marx, V.
Owner
Kelly, James
Owner (parent company)
Marx IV, Victor
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit troyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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