Trinity Trace Community Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients regain mobility, the facility has a recurring pattern of communication failures and neglect. If you choose this facility, we strongly advise installing a camera in your loved one's room (where permitted) and maintaining a very active, daily presence to ensure their basic needs are being met.
Google Reviews
Google Reviews
48 reviews on Google“Trinity Trace Community Care Center receives highly polarized feedback, with many families praising the physical therapy team and the facility's cleanliness, while others report severe concerns regarding neglect and poor communication. While some residents have successful rehab experiences, multiple families have documented alarming incidents of hygiene neglect, unresponsive call buttons, and administrative failures. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Compassionate and attentive individual staff members
Concerns
- Poor communication and failure to return phone calls to families (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and assistance with daily needs (mentioned by 5 reviewers)
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Inadequate staffing levels, particularly on weekends or nights (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the standard protocol for updating us on our loved one's daily care and how quickly can we expect a response to our inquiries?
- 2Since you have a strong reputation for physical and occupational therapy, how do you ensure that same level of attentive, one-on-one care carries over into daily hygiene and assistance tasks?
- 3What steps are being taken to ensure that call buttons are answered promptly, especially during weekend and night shifts when staffing levels can be more challenging?
- 4Given the feedback regarding the dining and activity programs, what specific improvements are you currently implementing to make mealtime and social engagement more fulfilling for residents?
- 5How does your team manage medication administration to ensure accuracy, and what is the process for notifying family members if there is a change in a resident's health status?
- 6I see that you actively respond to feedback online; how do you use that input from families to make tangible changes to the quality of life within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My Mom layed in bed all weekend with little contact from staff. After several days, my Mom confided that she had not brushed her teeth in 5 days, not because she couldn’t, but because she couldn’t physically get to the sink.”
“The 30 minutes of physical therapy begins the second they enter the room to take her to the rehab area. At the 24 minute mark they begin returning her to the room in her wheelchair. There is 15 minutes of actual PT, which is tantamount to Medicare fraud.”
“My father's pain was not controlled at Trinity and we now understand why that may be. We are horrified that such illegal activity could go undetected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Trace has ongoing challenges with resident care planning, appearing in five separate deficiencies across multiple surveys, indicating persistent assessment and care coordination problems. Families have filed complaints that triggered inspections, including issues with improper resident transfers and assessment failures. The facility also shows recurring problems with medication management and infection control, though all violations have been corrected according to state records.
Dec 3, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 25, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 31, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Aug 30, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Trinity Trace Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit trinitytraceccc.com
Medicare data downloads
Original nursing home datasets
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