Trinity Homes
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 4.0)
- High staff turnover (59%)
Bottom 25% in ND · Meets national RN staffing standard · Above recommended total nurse staffing · $81,188 in fines · Abuse citation
What this means for your family
While some families report positive experiences with individual staff members, the recurring reports of neglect for non-verbal residents and medication mismanagement are significant red flags. If you consider this facility, you must be prepared to be a constant, daily advocate for your loved one and monitor their care closely.
Google Reviews
Google Reviews
19 reviews analyzed“Trinity Homes receives deeply polarized feedback, with some families praising the compassionate bedside manner of individual staff members, while others report severe concerns regarding neglect and medication mismanagement. Several families of non-verbal residents have expressed significant distress, alleging that their loved ones were mistreated or over-medicated. Prospective families should be aware of these recurring reports of poor oversight and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nurse aides
- Spacious facility layout
- Friendly staff interactions (noted by some)
Concerns
- Neglect and mistreatment of non-verbal residents (mentioned by 3 reviewers)
- Inappropriate or excessive medication management (mentioned by 2 reviewers)
- Poor communication and lack of discharge instructions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what is your standard process for keeping families updated on changes in a resident's daily care or health status?
- 2How does your nursing team ensure that medication management is closely monitored and that families are kept informed about any adjustments to a resident's prescriptions?
- 3With the facility's spacious layout, what specific steps are taken to ensure that residents who are non-verbal or require extra assistance receive consistent, proactive check-ins throughout the day?
- 4What protocols do you have in place to ensure that all staff members, including those on night shifts, are providing the same high level of compassionate care and attention to detail?
- 5Can you walk me through how your team handles medical emergencies or urgent health concerns, and how quickly would our family be notified in those situations?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“If your loved ones cannot speak for themselves they will be treated horribly and drugged to the point they are comatose so the nursing staff doesn’t have to do anything for them.”
“I was really touched when seeing a nurse assistant sing to the residents. I could tell the residents really enjoyed her and she made them smile.”
“You must advocate for your loved one until you get results. His care has been very good. Yes at times it could be better but as a whole no complaints.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Homes has a concerning pattern of 23 complaint-triggered deficiencies from families filing reports, indicating ongoing care quality issues. The facility repeatedly struggles with accident prevention and safety supervision, medication management errors, and abuse/neglect protection, with these problems persisting across multiple surveys from 2023 to 2025. While deficiencies show correction dates, the recurring nature of safety and medication issues suggests systemic challenges that families should carefully consider.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2025Complaint13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 14, 2025Routine2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 8, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Nov 19, 2025
$10,358
Fine
Jul 31, 2024
$57,584
Fine
Aug 24, 2023
$7,669
Ownership & Operations
Who Operates This Facility
Trinity Homes
nonprofit
Ownership & Management
Owners
Trinity Health
Owner · Organization
Trinity Hospitals
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit trinityhealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.