Trellis Paradise
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.
based on 177 Google reviews

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What this means for your family
Trellis Paradise offers an excellent physical environment and a high-performing therapy team, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved; the facility struggles significantly with communication and responsiveness. We strongly recommend establishing a direct line of communication with a specific case manager and visiting in person frequently to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
177 reviews on Google“Trellis Paradise is a modern, visually appealing facility that receives high praise for its rehabilitation therapy team and cleanliness. However, families frequently report severe communication breakdowns, including difficulty reaching staff by phone and a lack of updates on patient conditions, as well as inconsistent nursing care and hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Modern, clean, and well-maintained facility
- Attentive and compassionate individual staff members
- Efficient discharge planning and social services
Concerns
- Chronic communication issues and unresponsive phone lines (mentioned by 12 reviewers)
- Neglect of basic hygiene and patient cleanliness (mentioned by 8 reviewers)
- Understaffing leading to long call-light response times (mentioned by 7 reviewers)
- Inadequate management of dietary needs and medical protocols (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to management if they have a concern that needs immediate attention?
- 2Given the current staffing levels, what is the facility's protocol for ensuring that residents receive timely assistance when they use their call lights?
- 3Could you walk me through your daily routine for ensuring that residents receive consistent support with personal hygiene and grooming?
- 4Since your rehabilitation team is highly regarded, how do they coordinate with the nursing staff to ensure that medical protocols and dietary needs are consistently met during recovery?
- 5What specific activities or social programs are currently in place to keep residents engaged and connected with one another throughout the week?
- 6How does your team handle communication with families regarding changes in a resident's health status, and how can we ensure we stay in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and beautifully maintained. The atmosphere feels positive and staff are welcoming.”
“Very heavy with top management. Wasn't impressed with the Director of Nurses, she didn't seem to care. The nurses, CNA, and occupational/physical therapist carried all the weight.”
“My mother was here for 8 days, after which I finally said enough is enough and I discharged her against medical advice and brought her home. It was THAT BAD!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems with emergency preparedness, medication management, and fire safety systems that persist across multiple surveys. Seven complaint-triggered deficiencies indicate families have filed reports about serious issues including inadequate care planning, infection control failures, and medication labeling problems. While the facility reports corrections for each deficiency, the pattern of repeated violations in critical areas like emergency procedures and safety systems suggests ongoing operational challenges that families should carefully consider.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 25, 2025Routine6
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 26, 2025Complaint4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 20, 2024Routine14
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Sep 29, 2023Routine25
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Ownership & Operations
Who Operates This Facility
Trellis Paradise
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 31 of 260 (Best)
Ownership & Management
Owners
Nevada Opco LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
177 reviews from families & visitors
Official Website
Visit trellisparadise.com
Medicare data downloads
Original nursing home datasets
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