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Nursing Home Top Rated

Trellis Paradise

Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy team. Still worth an in-person visit.

4375 S. Eastern Avenue, Las Vegas, NV 8911983 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 177 Google reviews

5
4
3
2
1
Trellis Paradise Nursing Home in Las Vegas, NV — Street View
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What this means for your family

Trellis Paradise offers an excellent physical environment and a high-performing therapy team, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved; the facility struggles significantly with communication and responsiveness. We strongly recommend establishing a direct line of communication with a specific case manager and visiting in person frequently to ensure your loved one's needs are being met.

Google Reviews

Google Reviews

177 reviews on Google
Trellis Paradise is a modern, visually appealing facility that receives high praise for its rehabilitation therapy team and cleanliness. However, families frequently report severe communication breakdowns, including difficulty reaching staff by phone and a lack of updates on patient conditions, as well as inconsistent nursing care and hygiene standards.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities7.0Meds3.0MemoryN/AComms1.0Value4.0

Strengths

  • Highly effective rehabilitation and therapy team
  • Modern, clean, and well-maintained facility
  • Attentive and compassionate individual staff members
  • Efficient discharge planning and social services

Concerns

  • Chronic communication issues and unresponsive phone lines (mentioned by 12 reviewers)
  • Neglect of basic hygiene and patient cleanliness (mentioned by 8 reviewers)
  • Understaffing leading to long call-light response times (mentioned by 7 reviewers)
  • Inadequate management of dietary needs and medical protocols (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)2.02022(4)4.62023(57)3.82024(43)3.92025(63)4.62026(15)

Distribution · 183 analyzed

5
131
4
14
3
2
2
5
1
31
10 reviews posted between Sep 10, 2025Sep 12, 2025 · 10 were 5-star
10 reviews posted between Jan 15, 2023Jan 21, 2023 · 9 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to management if they have a concern that needs immediate attention?
  • 2Given the current staffing levels, what is the facility's protocol for ensuring that residents receive timely assistance when they use their call lights?
  • 3Could you walk me through your daily routine for ensuring that residents receive consistent support with personal hygiene and grooming?
  • 4Since your rehabilitation team is highly regarded, how do they coordinate with the nursing staff to ensure that medical protocols and dietary needs are consistently met during recovery?
  • 5What specific activities or social programs are currently in place to keep residents engaged and connected with one another throughout the week?
  • 6How does your team handle communication with families regarding changes in a resident's health status, and how can we ensure we stay in the loop?

Personalized based on this facility's data


Key Review Excerpts

The facility is clean and beautifully maintained. The atmosphere feels positive and staff are welcoming.

General visitor · 2025★★★★★

Very heavy with top management. Wasn't impressed with the Director of Nurses, she didn't seem to care. The nurses, CNA, and occupational/physical therapist carried all the weight.

Long-term resident's family · 2024☆☆☆☆

My mother was here for 8 days, after which I finally said enough is enough and I discharged her against medical advice and brought her home. It was THAT BAD!

Memory care family member · 2025☆☆☆☆
Source: 177 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.01hrs
OK
Registered nurses for medical care
Total Nursing
4.86hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
79.7%
NV
80.7%
Clark
76.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
NV
84.6%
Clark
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NV
1.5%
Clark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (9.4)
7 complaint-triggered

This facility has significant recurring problems with emergency preparedness, medication management, and fire safety systems that persist across multiple surveys. Seven complaint-triggered deficiencies indicate families have filed reports about serious issues including inadequate care planning, infection control failures, and medication labeling problems. While the facility reports corrections for each deficiency, the pattern of repeated violations in critical areas like emergency procedures and safety systems suggests ongoing operational challenges that families should carefully consider.

Nov 18, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 25, 2025Routine
6
0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 26, 2025Complaint
4
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 20, 2024Routine
14
0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 20, 2024Complaint
1
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Sep 29, 2023Routine
25
0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0025Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Trellis Paradise

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 31 of 260 (Best)

Ownership & Management

Owners

Nevada Opco LLC

Owner · Organization

100%

Providence Group Nh, LLC

Owner (parent company) · Organization

100%

Key personnel

Garrison, JohnContracted Managing EmployeeCoons, AndrewW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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