Trellis Centennial
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 125 Google reviews
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What this means for your family
Trellis Centennial offers a modern environment with strong physical therapy services, which can be excellent for recovery. However, the recurring reports of poor communication and slow response times to call buttons are critical; we strongly advise that family members plan to visit frequently to monitor care and advocate for their loved one.
Google Reviews
Google Reviews
125 reviews on Google“Trellis Centennial receives highly polarized feedback, with many families praising the modern, clean facility and effective physical therapy programs. However, a significant number of reviewers report severe issues with communication, including unresponsiveness to phone calls and call buttons, as well as inconsistent nursing care and medication management. Families should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and welcoming front desk staff
- Compassionate individual staff members
Concerns
- Unresponsive to call buttons and patient needs (mentioned by 8 reviewers)
- Difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inconsistent or poor medication management (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through the current process for responding to call buttons and ensuring residents receive timely assistance?
- 2We noticed that communication is a key focus for your team; what is the standard protocol for keeping family members updated on changes in a resident's health or daily status?
- 3Could you explain your current system for medication management and how you ensure accuracy and consistency for residents?
- 4I see that your front desk team is highly regarded for being welcoming; how does that same level of responsiveness extend to answering family inquiries over the phone?
- 5With the therapy programs being a noted strength here, how are these sessions integrated into the daily schedule to help residents maintain their independence?
- 6Could you share how your team coordinates care during medical emergencies or unexpected health changes to ensure families are kept informed?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff here are great. The head nurse, Carol, is a great lady, very helpful and knowledgeable. Tess is so warm and kind. Esther and the other assistants are so pleasant to deal with and were all so kind and patient with my mother.”
“My husband was allowed to wallow in a dark room all day most days unless I went in and dressed him and got him out. He was usually wet or soiled when I got him dressed.”
“My Mom fell and broke her hip and needed surgery to replace it... They were great from the start. They took her in late at night and were very nice. I did have to stay with her the entire time (1 week Jan 2-9th) and I slept on a cot”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trellis Centennial has a concerning pattern with 36 deficiencies across five surveys, including five complaint-triggered violations where families filed reports about abuse/neglect, daily care assistance, and nutrition. The facility repeatedly struggles with daily care services, pain management, and medication management, with these issues persisting across multiple surveys from 2023 to 2025, suggesting ongoing care quality concerns that families should carefully consider.
May 9, 2025Routine7
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 7, 2024Routine11
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Aug 2, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 6, 2023Routine13
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
May 9, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Trellis Centennial
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 44 of 260
Ownership & Management
Owners
Nevada Opco LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit trelliscentennial.com
Medicare data downloads
Original nursing home datasets
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