Trabuco Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (42 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility offers exceptional physical and occupational therapy that has led to remarkable recoveries for some patients. However, the presence of multiple reports regarding medication errors, hygiene neglect, and slow response to call lights is a serious concern. If you choose this facility, we strongly recommend daily visits and active monitoring of your loved one's hygiene and medication logs.
Google Reviews
Google Reviews
85 reviews on Google“Families considering Trabuco Hills Post Acute will find a facility with highly praised rehabilitation services and a compassionate therapy team. However, there are serious, recurring reports of medical neglect, including issues with wound care, medication errors, and delayed responses to call lights. While many reviewers laud the cleanliness and friendly atmosphere, others describe alarming instances of hygiene failures and lack of supervision.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Friendly and hardworking nursing assistants
- Clean and well-maintained environment
- Compassionate and professional medical staff
Concerns
- Severe medical neglect and hygiene issues (mentioned by 3 reviewers)
- Slow response to call lights and nursing assistance (mentioned by 2 reviewers)
- Poor communication from administration and doctors (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
The owner provides personalized responses to 5-star reviews, often mentioning specific staff members or family members named in the review. For negative reviews, they use a consistent template to express regret and attempt to move the conversation to a private channel.
Questions for Your Tour
- 1I've heard wonderful things about the physical and occupational therapy programs here; could you tell me more about how the therapists work with residents to reach their mobility goals?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What is the process for communicating important medical updates or changes in condition from the doctors and administration to the family?
- 4With a large community of 175 residents, how does the staff ensure that call lights are answered promptly when someone needs assistance?
- 5Can you describe the daily schedule and what types of social activities or outings are available to keep residents engaged?
- 6In the event of a medical emergency during the night, what are the specific protocols for immediate care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The PT are incredibly trained, the facility is clean, and they work miracles of rehab. My mom could not swallow, walk, sit-up and her left side didn’t move. Today she eats all foods, speaks, sits up, transfers to wheel chair, is walking again with aid, feeds herself, i”
“My father was visibly distressed — agitated, in pain, and not himself. His left eye was severely red and inflamed.”
“The staff, nurses, food was great and facilities were clean. If you needed to go to a Physical Rehabilitation Center, go to Trabuco Hills Rehabilitation”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring compliance problems with families filing numerous complaints over multiple years. The most persistent issues involve medication management, resident rights, and care quality, with repeated violations appearing across surveys from 2019 through 2025. While all violations show correction dates, the pattern of recurring deficiencies in core care areas like pharmacy services and treatment quality suggests systemic challenges that may impact resident care.
Jan 23, 2026Complaint6
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Feb 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Trabuco Hills Post Acute
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 33 of 45
Ownership & Management
Owners
Johnson, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit trabucohillspostacute.com
Medicare data downloads
Original nursing home datasets
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