Town & Country

COMPLAINT INVESTIGATION REPORT

The unannounced case management visit revealed multiple serious deficiencies related to resident safety and care standards. Specifically, staff were observed being rough with residents, constituting an immediate risk. Furthermore, a medication error occurred due to unsupervised handling of medications, which also poses an immediate health and safety risk.

The annual inspection identified five deficiencies, all classified as Type B violations. Key areas of concern include facility maintenance (a damaged exit door), and multiple lapses in required documentation and training. Specific deficiencies noted relate to staff CPR certification, required annual staff training, missing resident medical assessments, and missing physician orders for bed rails.

This report details two separate complaint investigations conducted on November 10th and 12th, 2025. For the first allegation regarding inadequate staffing, the findings were unsubstantiated. For the second allegation concerning lack of activities, the findings were deemed unfounded. Overall, no actionable deficiencies were cited in the provided text.

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation initiated on 09/04/2025 regarding scabies management, clean linens, and passageway obstructions. The investigation found that the allegations could not be corroborated by the evaluator based on observations and interviews. Therefore, all cited allegations are deemed unsubstantiated.

This was a Plan of Correction (POC) follow-up visit conducted by the LPA. The report explicitly states that deficiencies cited under Title 22 Regulation 87309(a) and 87464(f)(4) have been cleared, and the licensee has complied with the POC terms. No new deficiencies were cited in this report.

The facility underwent a Case Management visit on August 13, 2025, to address a complaint. The Licensing Program Analyst conducted interviews and collected the requested documentation from the Executive Director. No specific deficiencies were cited in the provided report content.