Town & Country Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Low staff turnover (stable workforce) · $503,826 in fines
What this means for your family
This facility is highly regarded for its cleanliness and friendly staff, making it a pleasant environment for visitors. However, because multiple reviewers have raised serious concerns regarding medical oversight, hygiene, and dietary management, we strongly recommend that families conduct a thorough review of the facility's recent state inspection reports and maintain active, daily involvement in their loved one's care.
Google Reviews
Google Reviews
108 reviews on Google“Town & Country Health & Rehab receives high praise from many families for its cleanliness, pleasant environment, and friendly, helpful staff. While the majority of reviews are positive, there are serious, recurring reports regarding medical negligence, poor hygiene, and dietary mismanagement that families should investigate thoroughly. Potential residents and their families should weigh the facility's aesthetic appeal and staff demeanor against these significant clinical concerns.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and pleasant-smelling facility
- Friendly and welcoming staff
- Efficient and secure entry/check-in process
- Responsive to family inquiries and visits
Concerns
- Serious medical negligence (UTIs, infections, medication issues) (mentioned by 4 reviewers)
- Poor hygiene and lack of basic care (soiled linens, lack of cleaning) (mentioned by 3 reviewers)
- Inadequate dietary management for medical conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you use that input to improve the daily care experience for residents?
- 2Given the importance of medication management for my loved one, could you walk me through your current process for ensuring accuracy and timely administration?
- 3We understand that maintaining health is a top priority, so what specific protocols do you have in place to prevent common issues like infections or skin integrity concerns?
- 4The facility is consistently praised for being clean and well-maintained; how do you ensure that level of hygiene and comfort is consistently applied to individual resident rooms?
- 5Since dietary needs can be complex, how do you coordinate with the clinical team to ensure meals are properly managed for residents with specific medical conditions?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff we worked with were very knowledgeable and extremely kind and helpful.”
“The place was clean and neat, smelled good and the staff was friendly”
“She told them she was diabetic and had to have a low sodium & low potassium diet because of health reasons, but was told that it would be too expensive to make her "separate meals" and that "old folks need their salt".”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports that triggered 4 of the 14 deficiencies found across recent surveys. The most recurring issues involve accident prevention and safety hazards, care planning, and resident rights violations including restraint use. While all deficiencies show correction dates, the facility had a significant cluster of 9 violations in the most recent May 2025 survey, suggesting systemic care quality problems that families should investigate thoroughly before considering placement.
May 22, 2025Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Environmental Deficiencies
Keep all essential equipment working safely.
May 22, 2025Complaint2
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 3, 2024Routine2
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
May 22, 2025
$322,647
Payment Denial
May 22, 2025
9-day denial
Ownership & Operations
Who Operates This Facility
Town & Country Health & Rehab
for profit
Ownership & Management
Owners
Extended Care Associates, INC.
Owner · Organization
Plantation Management Company, LLC
Owner · Organization
Elton G Beebe Sr Revocable Trust
Owner (parent company) · Organization
Qsst Trust for Gene Oliver Quirk III
Owner (parent company) · Organization
Qsst Trust for Marshall Todd Quirk
Owner (parent company) · Organization
Qsst Trust for Scott Holden Quirk
Owner (parent company) · Organization
Quirk, Cynthia
Owner (parent company)
Quirk, Gene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit townandcountryhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.