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Assisted LivingMedicaid

Towers, the

Families consistently rate this highly — reviewers highlight compassionate and loving nursing staff. Schedule a visit to confirm the fit.

360 Canyon Ridge Dr, Wray, CO 8075824 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.1/5

based on 8 Google reviews

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Towers, the Assisted Living in Wray, CO — Street View
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What this means for your family

The clinical staff and nurses at this facility are exceptionally well-regarded for their kindness and competence. However, families should be prepared to advocate for themselves with the administration, as multiple reviewers have noted poor communication and unprofessionalism at the management level.

Google Reviews

Google Reviews

8 reviews on Google
Families can expect a very high standard of direct care from the nursing and floor staff, who are frequently described as loving, kind, and professional. However, there is a significant pattern of dissatisfaction regarding the administrative and social work staff, specifically concerning communication and family treatment.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0ActivitiesN/AMedsN/AMemory10.0Comms2.0ValueN/A

Strengths

  • Compassionate and loving nursing staff
  • Clean and odor-free environment
  • Excellent hospice and end-of-life care
  • Prompt physical assistance for high-needs residents

Concerns

  • Poor communication and attitude from administrative staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.32017(4)5.02022(2)5.02023(2)

Distribution · 8 analyzed

5
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How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the compassion of your nursing staff; how do you ensure that same level of loving care is maintained during shift changes?
  • 2Since the facility is so well-regarded for being clean and odor-free, what kind of daily housekeeping routines are in place to maintain that environment?
  • 3How does the administrative team communicate important updates or changes in care to family members to ensure we are always in the loop?
  • 4For residents who require more frequent physical assistance, how quickly can staff respond to a call for help during the night?
  • 5What is the process for coordinating medical care or hospice services if a resident's health needs become more complex?
  • 6What kind of daily activities or social outings do you organize to keep the residents engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The home is spotless without any common odor of many homes throughout our nation. A sense of pride, respect, among the staff which extends to all family members & patients is remarkable.

Family member of a deceased resident · 2017★★★★★

First the Towers Assisted Living for a year+ and then the Special Care Unit for 3 months were incredibly loving and prompt with their care of our Father.

Family member of a resident · 2017★★★★★

The general staff is wonderful especially the nurses. But the social worker is awful and doesn't need to be a social worker!

Family member of a resident · 2017☆☆☆☆
Source: 8 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
3deficiencies
Dec 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 28, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Feb 28, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Oct 18, 2023Follow-up
N/A0000 & 9999

A revisit survey was completed on 10/18/23 for all previous deficiencies cited on 6/6/23. No deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Oct 18, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 6, 2023Other
N/A0000 & 0630

A recertification survey was completed on 6/6/23. A deficiency was cited. Based on interview and record review, the facility (residence) failed to follow written policies and procedures for the administration of medication in accordance with 6 CCR 1011-1, Chapter VII Medication Administration Regulations, affecting three of three sample participants (residents) (#1-#3).a. Residence PolicyThe residence' s undated medication administration policy read in part that qualified medication administration persons (QMAPs) were expected to ensure they follow the seven rights of medication administration, including but not limited to: the right medication, the right person, the right dose, the right time, and the right route.b. ObservationsOn 6/6/23 at approximately 7:12 a.m., Staff #1 dispensed Resident #1' s medications into a medication cup and poured water into a larger plastic cup. Staff #1 handed Resident #1 the cup with her medication and a cup of water in the residence dining area where the resident sat for breakfast. However, Staff #1 walked away back into the medication room without observing Resident #1 ingest her medication. On 6/6/23 at approximately 7:26 a.m., Staff #1 dispensed Resident #2' s medications into a medication cup and poured water into a larger plastic cup. Staff #1 handed Resident #2 the cup with her medication and a cup of water in the residence dining area where the resident sat for breakfast. However, Staff #1 walked away back into the medication room without observing Resident #2 ingest her medication. On 6/6/23 at approximately 7:33 a.m., Staff #1 dispensed Resident #3' s medications into a medication cup and poured water into a larger plastic cup. Staff #1 handed Resident #3 the cup with his medication and a cup of water in the residence dining area where the resident sat for breakfast. However, Staff #1 walked away back into the medication room without observing Resident #3 ingest his medication. On 6/6/23 at approximately 7:34 a.m., Resident #1 had finished taking her medications and Resident #2 had just finished all her medications except her nasal spray, which Staff #1 had left Resident #1 with on the dining ro..

Jun 6, 2023Other
N/A0000, 0910, 1422 and 2 more

A relicensure survey was completed on 6/6/23. Deficiences were cited. Based on observations, record review and interviews, the residence failed to ensure that each resident received proper administration and/or monitoring of medications, affecting three of three sample residents observed during medication administration (#1-#3).Findings include:1. Reference and Residence Policya. Chapter VII regulations governing assisted living residences, part 2.27, defines "Medication Monitoring" as: (C) Visual observation of the resident to ensure compliance.b. The residence' s undated medication administration policy read in part that qualified medication administration persons (QMAPs) were expected to ensure they follow the seven rights of medication administration, including but not limited to: the right medication, the right person, the right dose, the right time, an.. Based on record review and interview, the residence failed to implement a policy for an effective information management system that allowed effective continuity of care which included a method of integration for both paper-based and electronic records in the effective management for storing and retrieving care/service data and information, affecting three of three sample residents (#1-#3).Findings include:1. Referencesa. Chapter VII regulations governing assisted living residences, part 9.1, requires that the assisted living residence shall develop and at least annually review, all policies and procedures. At a minimum, the assisted living residence shall have policies and procedures that address the following items:(M) Health information management.b. Chapter VII regulations gove.. Based on record review and interviews, the residence failed to ensure the resident roster contained emergency contact information along with a residence diagram that showed room locations, affecting 14 current residents.Findings include:1. Record Review On 6/6/23 at approximately 7:30 a.m., a resident roster was requested from the administrator. On 6/6/23 at approximately 8:03 a.m., the administrator provided a resident roster which included the residents' full name and room number. However, it did not contain emergency contact information or a residence diagram that showed room locations for any of the residents.On 6/6/23 at 12:29 p.m., during exit, the administrator provided a second resident roster that had an attached page with emergency contact information. How.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.15 The assisted living residence shall ensure each resident' s right to privacy and dignity with respect to medication monitoring and administration.

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References & Resources

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