Tobacco Root Mountains Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (61%)
Top 10% in MT · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record · Very few deficiencies
What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term care. However, families should inquire about current kitchen management, as recent feedback suggests a decline in meal quality that you may want to verify during your tour.
Google Reviews
Google Reviews
22 reviews on Google“Tobacco Root Mountains Care Center is frequently praised for its compassionate, attentive, and friendly staff who make residents feel well-cared for. While the facility is generally noted for being clean and welcoming, recent feedback indicates a decline in food quality due to changes in kitchen staff. Families consistently report feeling reassured by the professional and kind environment provided for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Strong focus on resident wellbeing
Concerns
- Recent decline in food quality and preparation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how does the team ensure that the high level of personal attention mentioned by families remains consistent throughout the day?
- 2With the recent feedback regarding dining, could you share how the kitchen team is working to improve the quality and variety of meals served to residents?
- 3Since the facility maintains such a high standard of cleanliness, what are the daily routines in place to ensure the environment remains comfortable and well-maintained for residents?
- 4Could you walk me through how the staff handles medical needs or emergencies to ensure residents receive prompt care while maintaining the facility's excellent health inspection record?
- 5What types of daily activities or social programs are currently prioritized to keep residents engaged and connected with the welcoming community here?
- 6With only one state violation reported in the last year, what steps does the leadership team take to proactively address and resolve any operational concerns that arise?
Personalized based on this facility's data
Key Review Excerpts
“Excellent staff, clean facility. All employees from management to kitchen staff have treated my mom and myself with compassion, professionalism, very friendly, already have made efforts to really get to know her.”
“The staff are the best and so patient and kind with all the patients as well as each other. My hat is off to these wonderful people and all facility.”
“I love visiting with the people here. Very nice and friendly. They have fun things for them to do here. They have bingo, sewing groups can come in and sing and play fir them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
4
measures
8
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Most concerning is a recent complaint from a family regarding resident abuse protection, though this was corrected. The facility shows a pattern of deficiencies across infection control, care planning, and quality of care areas. While most issues have been addressed with correction dates, the recurring problems with infection control across multiple surveys and the serious nature of the abuse protection complaint warrant careful consideration during your visit.
Apr 1, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 10, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 16, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Apr 1, 2026
$22,205
Ownership & Operations
Who Operates This Facility
Tobacco Root Mountains Care Center
government
Ownership & Management
Owners
Madison County Finance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit trmccnursinghome.com
Medicare data downloads
Original nursing home datasets
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