Tierra Rose Care Center
Strong Medicare quality ratings; families often praise attentive nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While some families report positive experiences with the facility's cleanliness and staff, there is a concerning trend of reports regarding a lack of empathy and poor communication during sensitive times. We strongly recommend that families considering this facility maintain a high level of personal involvement and advocacy to ensure their loved one's needs are consistently met.
Google Reviews
Google Reviews
16 reviews on Google“Tierra Rose Care Center receives highly polarized feedback, with some families praising the attentive staff and quality of care, while others report significant concerns regarding staff empathy and administrative conduct. Recurring themes include complaints about food quality and a lack of compassion during sensitive moments, such as end-of-life care. Families should be aware that the quality of care may fluctuate based on the level of personal advocacy and presence provided by the resident's family.”
Quality Themes
Tap a score for detailsStrengths
- Attentive nursing staff
- Clean, odor-free environment
- Nutritious meal options
- Responsive to family requests when present
Concerns
- Poor quality of food (mentioned by 2 reviewers)
- Lack of empathy and rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 76 residents here, how does your team ensure consistent, personalized communication with families regarding daily updates and care changes?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you incorporate resident preferences into your meal planning and if there are options for those who find the standard menu less appealing?
- 3Given that your staffing and health inspection ratings are strong, how do you foster a culture of empathy and warmth among your staff to ensure every resident feels truly cared for?
- 4Could you share how your team handles medical emergencies or sudden changes in health status, especially during evening or weekend hours?
- 5What kind of daily activities or social programs do you offer to keep residents engaged, and how do you encourage those who might be more hesitant to participate?
- 6How do you address and resolve concerns when a family member feels that communication or staff interactions haven't met the high standards you strive for?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so caring and the food is so good, if I could afford it I would live there. The home does not have an odor problem and the staff seem very happy to be there.”
“I learned quickly that the more I showed my presence the better they cared for her. I also learned to be patient and realize that my mother wasn't the only resident there and the aids had to split their time among several people.”
“When my grandma passed away, all I remember them doing is telling my mom to cry quieter. Not a good experience. You don’t want that memory being prominent after losing a loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 33 deficiencies across multiple surveys, including 8 complaint-triggered issues where families reported problems. The most recurring problems involve fire safety systems, medication management, resident care quality, and food service. While the facility has reportedly corrected individual deficiencies, similar issues persist across different surveys, particularly with safety systems and care standards, suggesting ongoing operational challenges that families should carefully evaluate.
Oct 17, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2024Routine14
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2024Complaint2
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 21, 2023Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Meet other general requirements.
Apr 21, 2023Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Tierra Rose Care Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit tierrarose.com
Medicare data downloads
Original nursing home datasets
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