Three Rivers Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
Three Rivers is highly regarded for its effective rehabilitation programs and exceptionally clean environment. However, because some families have reported issues with phone responsiveness and fall prevention, we recommend scheduling an in-person tour to observe staff-to-patient interactions and asking specifically about their fall management protocols.
Google Reviews
Google Reviews
37 reviews analyzed“Three Rivers Health and Rehabilitation Center receives high praise for its clean environment, friendly staff, and effective rehabilitation programs. Families and former patients frequently highlight the facility's professional administrative team and the compassionate care provided by nurses and therapists. While the vast majority of feedback is overwhelmingly positive, a small number of reviewers have raised concerns regarding communication, responsiveness, and patient safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Friendly, attentive nursing and administrative staff
- Strong communication with families
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Patient safety and fall prevention protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the administration engages with feedback online; how does the team use family suggestions to improve daily care?
- 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure resident safety and prevent falls in the common areas?
- 3What is the best way for us to stay in close contact with the nursing team if we have a quick question or an update regarding our loved one?
- 4We've heard great things about the physical and occupational therapy here; how do you coordinate those sessions with a resident's daily routine?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6What kind of social activities or group outings do you have planned to help residents stay active and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab team got my mom back on her feet and walking again. Everyone was welcoming in answering my questions and very helpful with getting us set up for home health and outpatient rehab.”
“The physical and occupational therapy I received the past two weeks was amazing, and done so by a group of professionals with great personalities that made therapy bearable.”
“I’ve never been in when it smelled either, unlike others. Jill, the financial person, actually called me from her office so I could talk to my mother, as my mom has lots of trouble hearing her phone ring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Three Rivers Health and Rehabilitation Center has ongoing issues with medication management appearing across multiple surveys, including problems with drug labeling and unnecessary medications that prompted family complaints. The facility also shows recurring concerns with building safety systems including fire safety, heating/ventilation, and electrical systems. While most deficiencies have correction dates, the pattern of repeated medication management problems suggests persistent challenges in this critical care area.
Jan 30, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 1, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 1, 2024Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 8, 2023Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 3, 2022Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Three Rivers Health and Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 35
Ownership & Management
Owners
Liberty Healthcare Properties of Bertie County LLC
Owner · Organization
Liberty Real Properties
Owner · Organization
Three Rivers Health and Rehabilitation Center, LLC
Owner · Organization
Mcneill, John
Owner
Mcneill, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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