Thomson Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
Given the recent reports of severe sanitation issues and unprofessional staff conduct, we strongly recommend conducting an unannounced visit to inspect the facility's current cleanliness and staffing levels. While some families have had positive experiences, the recent pattern of critical safety and hygiene concerns warrants extreme caution before choosing this facility.
Google Reviews
Google Reviews
13 reviews on Google“Thomson Health and Rehabilitation receives highly polarized feedback, with recent reviews highlighting severe concerns regarding sanitation, safety protocols, and staff professionalism. While some long-term families have reported compassionate care, recent visitors describe an environment plagued by neglect, poor hygiene, and a toxic workplace culture among staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Long-term stability for some residents
- Helpful individual staff members
Concerns
- Poor hygiene and sanitation standards (mentioned by 2 reviewers)
- Unprofessional and disrespectful staff behavior (mentioned by 3 reviewers)
- Inadequate clinical oversight and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility cleanliness, what specific protocols and schedules are in place to ensure high standards of hygiene in resident rooms and common areas?
- 2With the current staffing rating, how does the facility ensure that residents receive consistent, personalized attention and timely responses to their daily needs?
- 3Could you walk me through your training program for staff, specifically regarding how you foster a culture of professional and respectful communication with both residents and their families?
- 4Since clinical oversight is a priority for us, could you explain the process for monitoring resident health changes and how you coordinate with attending physicians?
- 5What proactive measures are taken to ensure safety and prevent falls, especially given the facility's current focus on improving clinical protocols?
- 6Beyond basic care, what daily activities or social programs are available that help residents feel engaged and part of a community here at Thomson?
Personalized based on this facility's data
Key Review Excerpts
“They were great with my sister in law Barbara Sue until the end. They were compassionate and professional.”
“This is the most nasty place I've ever seen. They use surge protector to plug in the walls and tack it up over the door to the other side of the room. Didn't know wound care. Mold on the wall behind the bed.”
“Don't let this place fool you tell me how a CNA give a patient witch was my mom a razor knowing my mom was talking about wanting to harm her self walks out the room with my mom unsupervised and my mom cuts her wrist with the blade part of the razor”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing problems spanning three years, with families filing complaints that triggered investigations in 2023. The most concerning recurring issues involve care planning deficiencies appearing across all three surveys, resident rights violations including dignity and self-determination problems, and persistent fire safety problems with sprinkler systems and smoke doors. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that warrant careful consideration during any visit.
Feb 12, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 21, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 15, 2023Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jun 15, 2023Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Thomson Health and Rehabilitation
for profit
Chain Affiliation
Peach Health Group
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 10
Ownership & Management
Owners
Forrister, Karen
Owner
Lemcke, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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