Thomas Rest Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 5)
- High RN turnover (57%)
Below average in IA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While the facility is frequently praised for its cleanliness and friendly atmosphere, recent reports of unprofessional management are concerning. We recommend scheduling a tour to meet the current administration directly and asking specific questions about staff-to-resident ratios to ensure your loved one's needs will be consistently met.
Google Reviews
Google Reviews
10 reviews on Google“Thomas Rest Haven receives polarized feedback, with some families praising the clean environment and friendly staff, while others express significant concerns regarding management and staffing levels. Recent reviews highlight a sharp divide between those who appreciate the facility's atmosphere and those who report unprofessional leadership and inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and caring nursing staff
- Positive resident feedback on food quality
Concerns
- Unprofessional management and administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a strong staffing rating, how does your nursing team coordinate with the administrative leadership to ensure consistent care standards?
- 2I noticed the facility is well-maintained and clean; what is your process for ensuring that high standard of environment is consistently upheld for the residents?
- 3With recent state inspections noting some areas for improvement, what specific steps is the leadership team taking to address those findings and enhance the overall quality of care?
- 4Residents have shared positive feedback about the food quality here; could you tell me more about how you involve residents in planning the menu or selecting daily activities?
- 5How do you ensure clear and transparent communication between the administration and families, especially when addressing concerns or changes in a resident's medical status?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The level of care is exceptional and the residents are treated like family. The facility is clean and smells nice as well which is not typical for anywhere I've been.”
“If you care about your loved ones DO NOT send them to this facility. Two people running the place who are highly unprofessional.”
“My Grandpa says he enjoys it here. The staff seem to really care about the residents. When I visit the facility is always clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Thomas Rest Haven shows concerning patterns with families filing multiple complaints about accident hazards and safety issues, including repeat deficiencies for the same safety problems across recent surveys. Primary recurring issues involve emergency preparedness, accident prevention and safety supervision, and resident rights violations. While the facility has correction dates for most deficiencies, the persistence of safety complaints and repeat violations in accident prevention suggest ongoing challenges in maintaining adequate resident protection.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 17, 2024Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Oct 17, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 15, 2026
$11,190
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 15, 2026OtherClean
Fed violations: 1, State violations: 1
Nov 18, 2025InspectionClean
Fed violations: 0, State violations: 0
Sep 18, 2025InspectionClean
Fed violations: 8, State violations: 0
Jun 5, 2025ComplaintClean
Fed violations: 0, State violations: 0
Apr 9, 2025ComplaintClean
Fed violations: 1, State violations: 1
Jan 2, 2025OtherClean
Fed violations: 0, State violations: 0
Nov 18, 2024InspectionClean
Fed violations: 0, State violations: 0
Oct 17, 2024InspectionClean
Fed violations: 4, State violations: 0
Ownership & Operations
Who Operates This Facility
Thomas Rest Haven
government
Ownership & Management
Owners
Hocking, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit thomasresthaven.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.