Thermopolis Rehabilitation and Wellness
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
While some residents report excellent care from specific staff members, the facility suffers from inconsistent staffing and maintenance issues. When touring, we strongly recommend asking for a specific plan regarding how they manage dietary needs and observing the staff-to-resident ratio during weekend or evening hours.
Google Reviews
Google Reviews
18 reviews on Google“Thermopolis Rehabilitation and Wellness receives highly polarized feedback, with some families praising individual staff members for their dedication while others express serious concerns regarding facility maintenance and staffing levels. While some residents report positive experiences with specific directors and care teams, recurring complaints highlight significant issues with understaffing and the physical condition of the building. Families should be aware that experiences appear to vary greatly depending on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Supportive and kind nursing/kitchen teams
- Strong leadership from specific directors
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
- Poor facility maintenance and building condition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current CMS staffing rating being a strong point, how do you ensure that level of attention remains consistent during evening and weekend shifts?
- 3I’ve heard wonderful things about your nursing and kitchen teams; could you walk me through how they coordinate to ensure residents are getting the nutrition and care they need?
- 4What is your current plan for facility upgrades or maintenance to ensure the living environment feels as comfortable and well-kept as possible for my loved one?
- 5Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's health and daily progress?
- 6Could you describe the variety of social activities available, and how you help new residents feel included and engaged in the community here?
Personalized based on this facility's data
Key Review Excerpts
“The people that work at the facility work very hard and try to do their jobs, unfortunately the main company, Empress, does not fix the building or provide a decent place for the residents.”
“My great grandmother is currently at the clinic and the majority of her staff were wonderful and very kind to me and her. However a woman, Sherry Ross, was god awful to the patients.”
“Robin and her team have gone above and beyond in providing the absolute best care for me since my arrival. She works tirelessly to make everyday enjoyable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints that triggered investigations, with recurring issues in abuse/neglect protection, medication management, and fire safety systems. The facility has faced repeated deficiencies for failing to protect residents from abuse and neglect across three separate complaint investigations in 2023-2024, alongside ongoing problems with medication errors and fire safety equipment maintenance. While all violations show correction dates, the pattern of complaint-triggered investigations and recurring safety issues warrants careful consideration.
Feb 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 20, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 23, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jun 27, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 6, 2024
$17,761
Fine
Aug 22, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Thermopolis Rehabilitation and Wellness
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 20 of 41
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit thermopoliscare.com
Medicare data downloads
Original nursing home datasets
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