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Nursing Home · Thermopolis, WY
1210 Canyon Hills Rd, Thermopolis, WY 82443
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 60 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
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Thermopolis Rehabilitation and Wellness has a middle-range Medicare overall rating. Strengths include dedicated individual staff members. Some reviewers note concerns about chronic understaffing (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Thermopolis Rehabilitation and Wellness receives highly polarized feedback, with some families praising individual staff members for their dedication while others express serious concerns regarding facility maintenance and staffing levels. While some residents report positive experiences with specific directors and care teams, recurring complaints highlight significant issues with understaffing and the physical condition of the building. Families should be aware that experiences appear to vary greatly depending on the specific staff members involved.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for kind, hardworking individuals and reports of aggressive or unprofessional behavior by specific employees.
Management is responsive to negative reviews online, but families report frustration with care coordination.
Reviewers explicitly mention that the parent company does not fix the building.
Staff were kind but lacked knowledge regarding specific dietary requirements for a liquid diet.
A reviewer noted that the high monthly cost does not align with the quality of the facility or staffing levels.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The people that work at the facility work very hard and try to do their jobs, unfortunately the main company, Empress, does not fix the building or provide a decent place for the residents.”
“My great grandmother is currently at the clinic and the majority of her staff were wonderful and very kind to me and her. However a woman, Sherry Ross, was god awful to the patients.”
“Robin and her team have gone above and beyond in providing the absolute best care for me since my arrival. She works tirelessly to make everyday enjoyable.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Multiple families have filed complaints that triggered investigations, with recurring issues in abuse/neglect protection, medication management, and fire safety systems. The facility has faced repeated deficiencies for failing to protect residents from abuse and neglect across three separate complaint investigations in 2023-2024, alongside ongoing problems with medication errors and fire safety equipment maintenance. While all violations show correction dates, the pattern of complaint-triggered investigations and recurring safety issues warrants careful consideration.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 6, 2024
$17,761
Fine
Aug 22, 2023
$9,311
Thermopolis Rehabilitation and Wellness
for profit
Evergreen Healthcare Group
44 facilities nationwide
Chain avg rating: 2.3/5 · Rank 20 of 41
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit thermopoliscare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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