The Woodlands Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
Above average in LA · Critically understaffed (RN) · No penalties on record
What this means for your family
While many families report excellent, personalized care and engaging activities, there are recurring, serious reports of neglect and communication failures regarding medical incidents. When touring, we strongly recommend asking for the facility's specific protocol for notifying families after a fall and observing how staff interact with residents in common areas during off-peak hours.
Google Reviews
Google Reviews
28 reviews on Google“The Woodlands Healthcare Center receives highly polarized feedback, with some families praising the dedicated nursing staff and clean environment, while others report severe neglect and communication failures. Several reviewers highlight compassionate care and engaging activities, but critical concerns regarding hygiene, lack of notification during medical incidents, and unprofessional behavior persist. Families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean, well-maintained facility
- Engaging activities and therapy programs
- Responsive leadership in specific cases
Concerns
- Failure to notify family of resident falls or medical incidents (mentioned by 2 reviewers)
- Poor hygiene and failure to assist with basic personal care/bathing (mentioned by 2 reviewers)
- Difficulty with communication and reaching residents by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance with daily hygiene and personal care needs?
- 2Can you walk me through your communication process for notifying families immediately following a fall or any change in a resident's medical condition?
- 3I noticed that memory care is a specialized focus here; what specific programs or environmental features are in place to support residents with cognitive needs?
- 4What is the best way for family members to reach their loved ones directly, and how do you ensure that phone calls or video chats are facilitated when a resident needs assistance?
- 5I’ve heard great things about your activity programs; could you tell me more about how you tailor these daily engagements to residents with different levels of mobility or interest?
- 6With the recent focus on improving communication, what steps is the leadership team taking to ensure families feel updated and involved in their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“I’ve come into find her lying in her own feces (and it was NOT new). To too if off, the staff denied any wrong doing. They said that they often checked on her and had ‘just been in there and she was fine’. Lie.”
“My grandmother returned more than once after receiving a few months of care and therapy. She was always excited for bingo and LOVED having her nails painted by the staff.”
“My 100 year old, very high risk fall vulnerable grandmother has been here since Tues. She fell 'sometime' during the night. My family was never notified!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 6 deficiencies, raising concerns about responsiveness to resident needs. The facility shows recurring issues with resident rights, care planning, and medication management across multiple surveys from 2023 to 2024. While all deficiencies have correction dates, the pattern of repeated problems in core care areas, combined with the complaint history, suggests ongoing quality challenges that families should carefully evaluate during visits.
Mar 17, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 4, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 29, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 25, 2024Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Ownership & Operations
Who Operates This Facility
The Woodlands Healthcare Center
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 14 of 38
Ownership & Management
Owners
Dns Healthcare, LLC
Owner · Organization
Jdr&c Nursing Home Inv, LLC
Owner · Organization
Lord, Gregory
Owner
Lubbos, Hanna
Owner
Rogenmoser, Robert
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit thewoodlandshealthcare.com
Medicare data downloads
Original nursing home datasets
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