The Willows at Tiffin
Strong Medicare quality ratings; families often praise compassionate, family-oriented nursing and aide staff. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
The Willows at Tiffin is highly regarded for its compassionate care and excellent therapy services, making it a strong choice for many. However, families should be aware of recent reports regarding difficult discharge processes and administrative communication; we recommend clarifying discharge policies and insurance support expectations early in the admission process.
Google Reviews
Google Reviews
66 reviews on Google“The Willows at Tiffin is widely praised for its compassionate, family-like atmosphere and high-quality rehabilitation services. While most families report excellent experiences with staff attentiveness and facility amenities, a few recent reviews raise serious concerns regarding discharge planning and administrative communication during insurance transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented nursing and aide staff
- Effective physical and occupational therapy programs
- High-quality dining and menu variety
- Engaging activities and social events
Concerns
- Poor discharge planning and lack of support during insurance transitions (mentioned by 2 reviewers)
- Slow response times when residents require assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their reviews; how do you typically incorporate family feedback into your daily care routines?
- 2We've heard great things about the variety in your dining menus; could you tell us more about how mealtime is structured and how much input residents have in food choices?
- 3The physical and occupational therapy programs here seem very highly regarded; how do you coordinate these services to ensure a smooth transition back to home or a higher level of independence?
- 4What is the protocol for ensuring residents receive timely assistance when they press their call lights, especially during the night shifts?
- 5In the event of a medical emergency or a sudden change in a resident's condition, how is the communication handled between the nursing staff and our family?
- 6We'd love to hear more about the social calendar; what are some of the most popular group activities or special events that keep the residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff was always attentive to our requests and made it feel like Dad was home. They were consistently available to answer our questions and provide the support we needed.”
“The personnel was extraordinarily wonderful, they treated him with respect and really tried to get him back on his feet as soon as possible.”
“The staff gave her 11 weeks of amazing care and helped her to die comfortably and with dignity. During the short time we were there we were so pleased with every aspect of her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Willows at Tiffin has 12 deficiencies across two surveys with no complaint-triggered issues, suggesting routine oversight rather than family-reported problems. Fire safety violations are the most recurring concern, appearing in multiple areas across both inspections, while medication management and resident care issues also surfaced. All deficiencies have correction dates from the facility, though fire safety problems persisted between the 2023 and 2025 surveys.
Mar 20, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 23, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
The Willows at Tiffin
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 23 of 120 (Best)
Ownership & Management
Owners
Griffin-American Healthcare Reit III, INC.
Owner (parent company) · Organization
Griffin-American Healthcare Reit IV Holdings, Lp
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit willowsattiffin.com
Medicare data downloads
Original nursing home datasets
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