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Nursing HomeMedicaid Investigative

The Willows at Gretna

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

700 Highway 6, Gretna, NE 6802863 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 45 Google reviews

5
4
3
2
1
The Willows at Gretna Nursing Home in Gretna, NE — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 5)
  • High staff turnover (82%)
  • High RN turnover (100%)

Below average in NE · Below recommended RN staffing · Very high staff turnover

Source: Medicare data

What this means for your family

The facility has undergone significant renovations and received many glowing reviews in 2025, suggesting a positive shift in management and environment. However, because of serious allegations regarding medication errors and neglect in 2024, we strongly recommend that you conduct an unannounced visit and ask specifically about their current medication safety protocols and staffing ratios.

Google Reviews

Google Reviews

45 reviews on Google
The Willows at Gretna presents a polarized experience, with recent reviews highlighting significant facility renovations and a dedicated, compassionate staff. However, there are serious, recurring allegations from 2024 regarding neglect, medication errors, and poor hygiene that contrast sharply with the highly positive feedback from 2025. Families should be aware of these conflicting accounts and perform a thorough, in-person inspection of current care standards.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities7.0Meds2.0MemoryN/AComms6.0Value2.0

Strengths

  • Recently renovated, clean facility
  • Attentive and compassionate nursing staff
  • Effective short-term rehab therapy team
  • Responsive and caring administrative leadership

Concerns

  • Medication administration errors (mentioned by 2 reviewers)
  • Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
  • Understaffing leading to neglect (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(1)1.55.0'21(2)5.05.0'23(1)3.54.8'25(23)3.7'26(3)

Distribution · 47 analyzed

5
36
4
1
3
0
2
1
1
9
12 reviews posted between May 12, 2025May 15, 2025 · 11 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent facility renovations, what specific changes have been made to the daily activity spaces to help residents stay engaged and active?
  • 2I noticed that medication management is a key focus for your team; could you walk me through the specific safety protocols and double-check systems you use to ensure medications are administered accurately?
  • 3How does your leadership team monitor staffing levels throughout the day and night to ensure that every resident receives timely assistance and attention?
  • 4With your focus on short-term rehab, how do you coordinate the transition between therapy sessions and the daily care provided by the nursing staff?
  • 5Could you explain the process for maintaining hygiene and cleanliness standards in resident rooms, and how you ensure these are consistently met?
  • 6In the event of a medical emergency, what is the immediate response protocol, and how are family members kept informed during the situation?

Personalized based on this facility's data


Key Review Excerpts

What the one skilled nursing facility couldn’t get accomplished in 100 days, only took The Willows 25 days. With care, determination, perseverance, commun

Long-term resident's family · 2025★★★★★

The food has been wonderful, every therapist has been so knowledgeable and patient, and the nurses have gone above and beyond in every aspect of care needed.

Rehab patient's family · 2024★★★★★

Filthy facility. Terrible management. Neglectful to residents... Medication carts sitting in hallways, feces covered linens in the dining hall.

Family member · 2024☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
81%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.1%
Worse than Avg
Here
76.1%
US
93.4%
NE
92.9%
Sarpy
91.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
NE
19.1%
Sarpy
25.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.1%
Better than Avg
Here
19.1%
US
19.4%
NE
26.3%
Sarpy
30.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
15.5%
NE
20.8%
Sarpy
20.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
12.1%
NE
4.3%
Sarpy
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
14.4%
NE
19.5%
Sarpy
16.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
81.8%
NE
80.5%
Sarpy
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Mixed vs Avgs
Here
75.0%
US
79.8%
NE
75.9%
Sarpy
74.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
NE
2.3%
Sarpy
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (6.7)
15 complaint-triggered

The Willows at Gretna has a concerning pattern of complaint-triggered deficiencies, with families filing reports about pressure ulcer care, infection control, and medication management issues that have recurred across multiple surveys since 2022. Most problematic are repeated findings in wound care and safety supervision, alongside persistent fire safety and electrical system violations. While all deficiencies show correction dates, the recurring nature of core care issues warrants careful scrutiny during any visit.

Mar 5, 2026Routine
11
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Mar 5, 2026Complaint
2
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 21, 2025Complaint
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 5, 2025Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 16, 2024Routine
4
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 16, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Payment Denial

May 5, 2025

21-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Willows at Gretna

Organization Type

for profit

Chain Affiliation

Chain Name

Avid Healthcare Group

Chain Size

11 facilities nationwide

Chain avg rating: 1.5/5 · Rank 3 of 10

Ownership & Management

Owners

Brass Ne Trust

Owner (parent company) · Organization

Bsd Beis Health Trust

Owner (parent company) · Organization

Copper Ne Trust

Owner (parent company) · Organization

Douro Valley Investment, LLC

Owner (parent company) · Organization

Gold Ne Trust

Owner (parent company) · Organization

Ne 11 Holdings Opco LLC

Owner (parent company) · Organization

Ne Snf Holdings LLC

Owner (parent company) · Organization

Sf 4140 Olde Washington Boulevard Real Property LLC

Owner (parent company) · Organization

Silver Ne Trust

Owner (parent company) · Organization

Tulip Investments Ne LLC

Owner (parent company) · Organization

Key personnel

Hohensee, KentW-2 Managing EmployeeSilberstein, AriOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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