The Willows at Gretna
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5)
- High staff turnover (82%)
- High RN turnover (100%)
Below average in NE · Below recommended RN staffing · Very high staff turnover
What this means for your family
The facility has undergone significant renovations and received many glowing reviews in 2025, suggesting a positive shift in management and environment. However, because of serious allegations regarding medication errors and neglect in 2024, we strongly recommend that you conduct an unannounced visit and ask specifically about their current medication safety protocols and staffing ratios.
Google Reviews
Google Reviews
45 reviews on Google“The Willows at Gretna presents a polarized experience, with recent reviews highlighting significant facility renovations and a dedicated, compassionate staff. However, there are serious, recurring allegations from 2024 regarding neglect, medication errors, and poor hygiene that contrast sharply with the highly positive feedback from 2025. Families should be aware of these conflicting accounts and perform a thorough, in-person inspection of current care standards.”
Quality Themes
Tap a score for detailsStrengths
- Recently renovated, clean facility
- Attentive and compassionate nursing staff
- Effective short-term rehab therapy team
- Responsive and caring administrative leadership
Concerns
- Medication administration errors (mentioned by 2 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
- Understaffing leading to neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific changes have been made to the daily activity spaces to help residents stay engaged and active?
- 2I noticed that medication management is a key focus for your team; could you walk me through the specific safety protocols and double-check systems you use to ensure medications are administered accurately?
- 3How does your leadership team monitor staffing levels throughout the day and night to ensure that every resident receives timely assistance and attention?
- 4With your focus on short-term rehab, how do you coordinate the transition between therapy sessions and the daily care provided by the nursing staff?
- 5Could you explain the process for maintaining hygiene and cleanliness standards in resident rooms, and how you ensure these are consistently met?
- 6In the event of a medical emergency, what is the immediate response protocol, and how are family members kept informed during the situation?
Personalized based on this facility's data
Key Review Excerpts
“What the one skilled nursing facility couldn’t get accomplished in 100 days, only took The Willows 25 days. With care, determination, perseverance, commun”
“The food has been wonderful, every therapist has been so knowledgeable and patient, and the nurses have gone above and beyond in every aspect of care needed.”
“Filthy facility. Terrible management. Neglectful to residents... Medication carts sitting in hallways, feces covered linens in the dining hall.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Willows at Gretna has a concerning pattern of complaint-triggered deficiencies, with families filing reports about pressure ulcer care, infection control, and medication management issues that have recurred across multiple surveys since 2022. Most problematic are repeated findings in wound care and safety supervision, alongside persistent fire safety and electrical system violations. While all deficiencies show correction dates, the recurring nature of core care issues warrants careful scrutiny during any visit.
Mar 5, 2026Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 5, 2026Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 21, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 5, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 16, 2024Routine4
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 16, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Payment Denial
May 5, 2025
21-day denial
Ownership & Operations
Who Operates This Facility
The Willows at Gretna
for profit
Chain Affiliation
Avid Healthcare Group
11 facilities nationwide
Chain avg rating: 1.5/5 · Rank 3 of 10
Ownership & Management
Owners
Brass Ne Trust
Owner (parent company) · Organization
Bsd Beis Health Trust
Owner (parent company) · Organization
Copper Ne Trust
Owner (parent company) · Organization
Douro Valley Investment, LLC
Owner (parent company) · Organization
Gold Ne Trust
Owner (parent company) · Organization
Ne 11 Holdings Opco LLC
Owner (parent company) · Organization
Ne Snf Holdings LLC
Owner (parent company) · Organization
Sf 4140 Olde Washington Boulevard Real Property LLC
Owner (parent company) · Organization
Silver Ne Trust
Owner (parent company) · Organization
Tulip Investments Ne LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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