The Waterview Shores LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.5)
- High staff turnover (70%)
- High RN turnover (80%)
Below average in MN · Below recommended RN staffing · Significantly below average staffing · Chain outperformer · No penalties on record
What this means for your family
Waterview Shores is highly regarded for its compassionate staff and seamless transitions between assisted living and skilled nursing. Families should feel confident in the facility's ability to handle complex needs like dementia and hospice, though as with any facility, you should schedule a tour to observe staff interactions firsthand.
Google Reviews
Google Reviews
14 reviews on Google“Waterview Shores is frequently praised for its compassionate, knowledgeable, and friendly staff who provide a homelike environment for residents. Families appreciate the facility's ability to transition residents between assisted living and skilled nursing care as their needs progress, particularly for those requiring hospice or dementia support.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Homelike, clean facility environment
- Effective transitions between care levels
- Strong support for hospice and dementia residents
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very homelike feel; how do you maintain that intimate, personalized environment while managing the needs of 44 residents?
- 2With your strong focus on dementia and hospice care, what specific training or support do your staff members receive to ensure they are providing the most compassionate care possible?
- 3I see that you are quite active in responding to feedback online; how do you typically incorporate family input into the daily care plan for residents?
- 4Given the recent health inspection reports, could you walk me through the specific steps you are taking to improve your current quality and safety metrics?
- 5What is your current approach to staffing to ensure that residents receive consistent attention throughout the day and night?
- 6Could you describe the daily activity schedule and how you tailor those programs to keep residents engaged and social?
Personalized based on this facility's data
Key Review Excerpts
“My family member resided in the assisted living then was moved to the skilled nursing facility that is connected when she needed more care as her dementia progressed. She enjoyed living there. The staff were good with managing her care.”
“Dad was admitted into your facility into hospice care and mom got an apartment at assisted living. The care my dad received was so fantastic above and beyond our hopes. Mom was able to be with him and shown so much love and compassion.”
“We are so lucky to have a place in our community where we know the staff truly cares about everyone who comes through their door. It makes a difficult situation so much easier when you know you are in good hands :)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Waterview Shores has significant issues with families filing seven complaint-triggered deficiencies, including concerns about abuse reporting and resident rights violations. The facility shows recurring problems in care planning, medication management, and safety/fire protection across multiple surveys. While all identified deficiencies have correction dates, the pattern of repeated issues in core care areas and multiple family complaints suggests ongoing quality concerns that warrant careful consideration before placement.
Sep 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 5, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 6, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 25, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Waterview Shores LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Jca Holdings LLC
Owner (parent company) · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.