The Waterview Pines LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.5)
- High staff turnover (69%)
- High RN turnover (56%)
Bottom 25% in MN · Below recommended RN staffing · Significantly below average staffing · Worst in MONARCH HEALTHCARE MANAGEMENT chain · $10,036 in fines
What this means for your family
The facility's rehabilitation department receives high praise, making it a potential candidate for short-term recovery. However, families should be aware of significant concerns regarding communication and call-light responsiveness; we recommend observing the floor during a visit to see how quickly staff attend to residents.
Google Reviews
Google Reviews
31 reviews on Google“The Waterview Pines LLC presents a stark contrast in reviews, with recent feedback heavily polarized between glowing praise for therapy and staff, and severe criticism regarding communication and responsiveness. Families frequently cite concerns about call light response times and poor administrative coordination, while others highlight the facility's strong rehabilitation program and friendly nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled PT/OT rehabilitation team
- Friendly and caring nursing staff
- Spacious, well-maintained rooms
- Positive culinary experiences
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Inconsistent quality of food and dining (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the team is very active in responding to feedback online; how do you typically involve families in the process of addressing concerns or making improvements?
- 2What specific protocols do you have in place to ensure call lights are answered promptly and residents are never left waiting?
- 3With the high level of skill seen in your PT and OT teams, how do you coordinate rehabilitation goals with the daily nursing care?
- 4How do you ensure that medication administration is handled with extra care and that there is a clear system for tracking changes in a resident's health?
- 5How do you maintain consistent communication between the nursing staff and family members regarding a resident's daily well-being?
- 6What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT rehab was fantastic. Daniel is very skilled and uses genuine concern for patients, which encourages patients to do their best.”
“I was visiting there for a few days and call lights are not answered in a timely manner. There was one medicine passer that would not answer the call lights even if they were right next to her, and clearly didn't care to get anyone to help residents.”
“The communication here is not on a acceptable level whether it be between staff members, staff members to family, or staff members to residents. Not one staff member is even close to being on the same page”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of safety hazards, nursing staffing problems, and care quality issues, with families filing multiple complaint reports about abuse investigations and resident rights violations. The most recurring problems involve accident prevention and safety supervision, nursing staff shortages, and infection control failures. While most deficiencies show correction dates, serious issues persist across surveys including ongoing safety hazards and some building code violations that remain uncorrected, raising questions about sustained improvement efforts.
Jan 15, 2026Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 15, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 21, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 12, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 20, 2024Routine27
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Mar 20, 2024
$10,036
Ownership & Operations
Who Operates This Facility
The Waterview Pines LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 43 of 45 (Worst)
Ownership & Management
Owners
Jca Holdings LLC
Owner · Organization
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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