The Waters of Winchester, LLC
Strong Medicare quality ratings; families often praise engaged leadership team. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
While some families report positive experiences with the therapy and memory care teams, the facility has a concerning pattern of reports regarding neglect, hygiene, and slow response times. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically asking about their protocols for dietary allergy management and call-light response times.
Google Reviews
Google Reviews
91 reviews on Google“The Waters of Winchester exhibits a stark divide in user experiences, with many families reporting severe neglect, poor hygiene, and significant understaffing, while others praise the facility's leadership and staff attentiveness. Critical recurring complaints include long wait times for call lights, unsanitary room conditions, and failures in dietary and medication management. Families should be aware of the high frequency of negative reports regarding basic resident care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Engaged leadership team
- Effective physical and occupational therapy programs
- Supportive memory care staff
Concerns
- Excessive wait times for call lights and assistance (mentioned by 8 reviewers)
- Unsanitary facility conditions and persistent odors (mentioned by 7 reviewers)
- Neglect regarding basic hygiene and resident care (mentioned by 5 reviewers)
- Dietary errors and failure to accommodate food allergies (mentioned by 3 reviewers)
- Medication management and documentation errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 2I noticed some feedback regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain hygiene standards in resident rooms and common areas?
- 3How does your team ensure accuracy in dietary requirements and food allergy protocols during meal service?
- 4With your strong focus on physical and occupational therapy, how are these programs integrated into the daily routine for residents who need extra support?
- 5Can you explain your process for medication management and documentation to ensure that residents receive the correct dosages at the right times?
- 6I see that you actively respond to feedback online; how do you use that input to improve the day-to-day experience for residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, doctor, and administration are wonderful, and he agrees. We were concerned he would lie in his bed day after day and waste away like most nursing homes. It isn't like that at all.”
“The room was dirty and only got cleaned once while she was there. The bathroom smelled like methane gas and there was a used urinal hanging there, been there for a while.”
“After several grievances over the dietary staff bringing her food she is allergic to, they still bring her food she is allergic to. One grievance she had because she needed a change of soiled clothing, and after 2 1/2 hours, they finally changed her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Waters of Winchester shows a pattern of safety and infrastructure issues, with recurring problems in fire safety systems, emergency preparedness, and building safety across all three surveys from 2018-2023. The facility has faced repeated deficiencies in sprinkler maintenance, exit door compliance, and electrical systems, suggesting ongoing challenges maintaining proper safety standards. While all violations have been corrected according to state records, families should inquire about current safety protocols given the persistent nature of these infrastructure concerns.
Jul 12, 2023Routine20
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 23, 2019Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 6, 2018Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Federal Penalties
Fine
Jul 12, 2023
$5,806
Fine
Jul 12, 2023
$6,757
Fine
Jul 12, 2023
$6,762
Ownership & Operations
Who Operates This Facility
The Waters of Winchester, LLC
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 13 of 69
Ownership & Management
Owners
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit watersofwinchester.com
Medicare data downloads
Original nursing home datasets
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