The Waters of Union City , LLC
Strong Medicare quality ratings; families often praise professional and attentive therapy team. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
The facility has received very positive feedback recently regarding its therapy department and cleanliness, suggesting an improvement in operations. However, because of past reports of staff ignoring call buttons, families should observe response times during a visit and ask management specifically how they ensure patient requests are addressed promptly.
Google Reviews
Google Reviews
11 reviews on Google“The Waters of Union City receives polarized feedback, with recent reviews praising the facility's cleanliness, therapy team, and staff friendliness. Conversely, older reviews highlight serious concerns regarding neglect, such as ignored call buttons, poor food quality, and failure to follow physician orders.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive therapy team
- Clean and well-maintained environment
- Friendly and approachable nursing staff
Concerns
- Unresponsive staff to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How do you ensure that call buttons are answered promptly, especially during the night shifts?
- 3Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 4What are some of the favorite dining options or mealtime routines that the residents enjoy here?
- 5In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is serious about your recovery and they even have a therapy dog that is very well trained!”
“Everything was spotless, and the staff was upbeat, polite, and very approachable. You can tell they work hard to provide quality care and create a positive environment for everyone.”
“I was there twice when my mom pushed the call button and no one ever came! The girl that brought the food, that she knew my mom would not eat, shut the light off! Didn't ask anything, just shut it off!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across three surveys, particularly with building safety issues including electrical systems, fire safety equipment, and emergency exits appearing multiple times over several years. Medication management problems also recurred, with significant medication errors identified in 2019 and medication reduction issues in 2025. While all deficiencies have correction dates, the repetition of similar building safety and electrical problems suggests potential ongoing maintenance challenges that families should discuss during visits.
Mar 18, 2026Routine4
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 30, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 25, 2019Routine5
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
The Waters of Union City , LLC
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 69 (Best)
Ownership & Management
Owners
A&f Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit unioncityhealth.com
Medicare data downloads
Original nursing home datasets
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