The Waters of Roan Highlands,llc
Strong Medicare quality ratings; families often praise attentive and professional physical therapy team. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The facility is highly regarded for its physical therapy and proactive communication with families. However, given the conflicting reports regarding resident hygiene and staffing in the memory care unit, we strongly recommend scheduling an unannounced visit to observe the environment firsthand.
Google Reviews
Google Reviews
17 reviews on Google“The Waters of Roan Highlands receives praise for its dedicated physical therapy team and caring staff in the memory care unit, with several family members noting proactive communication regarding resident health. However, concerns exist regarding staffing levels and the physical appearance of the memory care unit, with some visitors reporting issues with resident hygiene and over-medication.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional physical therapy team
- Proactive communication with families
- Kind and caring nursing and CNA staff
Concerns
- Understaffing in memory care (mentioned by 2 reviewers)
- Poor resident hygiene and over-medication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high CMS health inspection rating, what specific protocols do you have in place to maintain that level of excellence in daily resident hygiene?
- 2I noticed your team is very proactive in communicating with families; what is the best way for us to stay updated on our loved one's medication management and any adjustments to their care plan?
- 3With your physical therapy team being so highly regarded, how do you integrate their services into the daily routines of residents who need extra support?
- 4I see that staffing levels can be a challenge in the industry; could you walk me through how you ensure consistent attention and support for residents, particularly in the memory care unit?
- 5We appreciate that you take the time to respond to feedback online; how do you use input from families to improve the daily life and activity programming for residents?
- 6In terms of medical oversight, what is your process for monitoring and reviewing medications to ensure residents are receiving the most appropriate care?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a patient in the memory unit and I cannot express enough how much I appreciate the staff there. They all are very caring and always call me of any changes with her.”
“The staff s kind and caring although understaffed. The interaction with residents show that they do love and respect the residents.”
“Visited a friend in memory care unit. He was disheveled, unshaved and hardly able to function because he had been medicated. Place is drab brown, very small area for visiting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Waters of Roan Highlands has a relatively clean inspection record with only 5 deficiencies found across 2 surveys, all related to building safety and maintenance rather than direct patient care. The main issues involved fire safety systems, electrical equipment maintenance, and emergency power generation. All deficiencies have been corrected by the facility, with the most recent issues from 2025 already addressed and an earlier fire safety concern from 2019 also resolved.
Apr 8, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
May 21, 2019Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
The Waters of Roan Highlands,llc
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 69 (Best)
Ownership & Management
Owners
A&f Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit watersofroanhighlands.com
Medicare data downloads
Original nursing home datasets
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