The Vosswood Nursing Center
Strong Medicare quality ratings; families often praise outstanding physical and occupational therapy. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab results are frequently cited as life-changing. However, families must be vigilant regarding staffing levels and communication, as multiple reviewers have reported issues with unresponsive staff and neglect during shifts.
Google Reviews
Google Reviews
91 reviews on Google“Families considering The Vosswood Nursing Center will find a facility highly praised for its exceptional physical and occupational therapy programs that drive significant patient progress. While many reviewers laud the kind and attentive nursing staff and delicious food, there are serious, recurring allegations regarding understaffing, medication errors, and poor communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Kind and attentive nursing and rehab staff
- High-quality, delicious food
- Effective leadership and administrative friendliness
Concerns
- Understaffing leading to neglect of basic care (ADLs) (mentioned by 3 reviewers)
- Difficulty reaching staff or facility via telephone (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Lack of communication regarding patient care plans or discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated phrases to respond to positive reviews. For negative reviews, the response pattern shifts to a standardized invitation to contact the Executive Director via a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the food and the therapy programs here; could you tell us more about what a typical daily meal and activity schedule looks like for residents?
- 2Since we want to ensure all medical needs are met precisely, what specific protocols do you have in place to ensure medication administration is always accurate and double-checked?
- 3How does the nursing team ensure that all personal care needs and daily activities of living are attended to promptly, even during busy shifts?
- 4What is the best way for our family to stay in consistent contact with the care team regarding updates to care plans or upcoming changes in status?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting the on-call physician and notifying the family?
- 6We noticed the leadership team is very responsive to feedback; how does the administration involve families in the ongoing communication regarding resident care?
Personalized based on this facility's data
Key Review Excerpts
“The dedicated team helped him regain his strength and independence, and we celebrated each small victory along the way.”
“The facility took her the night before Thanksgiving and never asked me 1 any questions about her condition, needs etc. The facility is very understaffed, and rude.”
“They gave my mom wrong insulin medicine and sent her back to the hospital pretended like didn’t know what went wrong and my mom passed away within a month afterwards....be very care ...”
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Vosswood Nursing Center shows recurring fire safety issues, with problems in fire extinguisher maintenance appearing across all three surveys and fire drill deficiencies in two surveys. One family filed a complaint about nursing staffing levels. Additional deficiencies in 2023 included care planning and resident communication issues. While all violations have reported correction dates, the repeated fire safety problems suggest ongoing maintenance challenges that families should discuss during visits.
Jun 20, 2023Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 20, 2023Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
May 12, 2022Routine2
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 15, 2021Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
The Vosswood Nursing Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 76 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit thevosswoodnursingcenter.com
Medicare data downloads
Original nursing home datasets
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