The Villas at Richfield
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews
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What this means for your family
While recent reviews suggest a significant improvement in staff morale and care quality, the facility has a history of severe neglect and communication failures. If you choose this facility, we strongly recommend conducting unannounced visits during weekends and evenings to verify that call light response times and hygiene standards meet your expectations.
Google Reviews
Google Reviews
121 reviews on Google“The Villas at Richfield receives highly polarized feedback, with many reviewers praising specific nursing staff and management for their compassion and responsiveness, while others report severe neglect and poor facility conditions. Families should be aware of a recurring pattern where some residents experience excellent care while others face significant issues with call light response times, hygiene, and communication. The facility's reputation appears to be heavily dependent on individual staff interactions and specific nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong rehabilitation therapy programs
- Responsive and supportive management team
- Cleanliness in specific units and departments
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Poor food quality and nutritional neglect (mentioned by 6 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 5 reviewers)
- Lack of communication from administration (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing rating being quite strong, what specific protocols do you have in place to ensure call lights are answered promptly throughout the day and night?
- 3Could you walk me through the current process for monitoring nutritional intake and the steps you are taking to enhance the quality and variety of the dining program?
- 4Given the recent focus on facility maintenance, what is your current schedule for deep cleaning and routine repairs in resident living areas?
- 5How does your administration team ensure consistent and proactive communication with families regarding changes in a resident's care plan or health status?
- 6What measures are in place to ensure the security of personal belongings, and how do you handle resident property concerns if something goes missing?
Personalized based on this facility's data
Key Review Excerpts
“The management team is excellent—professional, responsive, and genuinely committed to providing high-quality care. They run the facility efficiently and are always willing to answer questions or address concerns.”
“My grandpa has Alzheimer's and got so much worse here in a week physically and mentally. They didn't even open his toothbrush/toothpaste provided, his skin was horribly dry and needed lotion, and when I came to visit, we found him soiled in bed still sleeping at 2pm.”
“My Dad has been given meals that are dangerous for him and against doctors' orders every single day. Part of the reason he's here is to learn how to eat safely. He's been here for over a week and has had very little therapy at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal inspections, with recent March 2025 reports citing serious concerns about abuse reporting, inappropriate discharges, and inadequate care. The facility shows persistent problems across care planning, quality of care, and safety systems, with 50 total deficiencies spanning fire safety, infection control, and resident rights. While the provider reports correcting issues, the pattern of recurring problems in fundamental care areas and ongoing complaint-driven investigations raises significant concerns about care quality.
Jun 26, 2025Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Mar 12, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 21, 2024Routine16
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 31, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
The Villas at Richfield
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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