The Villas at Osseo LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.5)
- High staff turnover (55%)
- High RN turnover (63%)
Below average in MN · Meets national RN staffing standard · $47,775 in fines
What this means for your family
The Villas at Osseo is highly regarded for its physical and occupational therapy programs, which have helped many residents regain mobility. However, families must be vigilant regarding basic care; multiple reviewers report issues with call light response times and cleanliness. If you choose this facility, ensure you have a clear plan for regular family visits to monitor your loved one's daily needs and medication management.
Google Reviews
Google Reviews
125 reviews on Google“The Villas at Osseo presents a highly polarized experience for families, with many praising the physical and occupational therapy teams for their role in successful recoveries. However, a significant number of reviewers report severe concerns regarding neglect, poor communication, unresponsiveness to call lights, and substandard facility cleanliness. Families should be aware that while some residents receive attentive care, others describe a facility struggling with staffing shortages and inconsistent service quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, compassionate individual staff members
- Strong rehabilitation outcomes for short-term stays
- Clean, modern appearance in specific units
Concerns
- Unresponsive staff and long wait times for call lights (mentioned by 12 reviewers)
- Poor facility cleanliness and lingering odors (mentioned by 7 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 9 reviewers)
- Difficulty reaching staff via phone or lack of communication (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that physical and occupational therapy are noted as strong points here, how do you ensure that same level of dedicated attention carries over into the daily care and assistance provided by nursing staff?
- 3What specific protocols are in place to ensure call lights are answered promptly, and how is that response time monitored to ensure residents aren't waiting too long for assistance?
- 4I see there have been some recent challenges regarding facility maintenance and cleanliness; what is your current plan or schedule for housekeeping to ensure a fresh and sanitary environment for residents?
- 5How do you manage the dining experience to ensure that meals are both nutritious and consistently enjoyable for residents with varying dietary needs?
- 6What is the standard procedure for keeping families updated on a resident's medical status, and who is the primary point of contact if we have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“The physical & occupational therapies at the villas helped me to walk again. They never pushed me past my energy , they kept me focused on my goals and spread exercises out throughout the day so I didn't overdue.”
“When the hospital transfer arrived, there was no one there to greet us. No one knew she was coming and it took 20 minutes to find someone to help. I left her at 3:30 PM assuming she get her medication and dinner. She called me hours later and no one has even stopped in to check on her.”
“My Dad was here, and they were actually able to encourage him to shower!!! He had therapy and was able to go back home. We were happy with our experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns with 30 family-reported issues across 54 deficiencies, indicating recurring problems with medication management, resident rights, and care planning. While all deficiencies show correction dates, the high volume of complaints suggests persistent quality concerns families should investigate thoroughly during visits, particularly regarding medication errors, failure to notify families of incidents, and inadequate care planning that have appeared repeatedly over multiple surveys.
Feb 6, 2026Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 12, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 12, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 3, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Federal Penalties
Fine
Jan 24, 2025
$14,069
Fine
Jan 24, 2025
$16,985
Ownership & Operations
Who Operates This Facility
The Villas at Osseo LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 32 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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