The Villas at New Brighton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 116 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 6.5)
- High RN turnover (56%)
Bottom 25% in MN · Below recommended RN staffing · Worst in MONARCH HEALTHCARE MANAGEMENT chain · $232,810 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the administrative and social work teams are frequently praised for their kindness, the facility is currently experiencing a high volume of critical reports regarding patient neglect and hygiene. We strongly advise families to conduct an unannounced visit, specifically checking the cleanliness of resident rooms and observing staff response times to call lights before making a decision.
Google Reviews
Google Reviews
116 reviews on Google“The Villas at New Brighton faces severe and recurring criticism regarding patient neglect, hygiene, and chronic understaffing. While some families report positive experiences with specific staff members or administrative support, a significant number of reviewers describe a facility that is dirty, unresponsive to call lights, and failing to provide basic medical care. Families considering this facility should be aware of the stark contrast between the glowing 5-star reviews and the numerous, detailed accounts of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Helpful administrative and social work staff
- Some individual nurses and therapists are highly praised
- Acceptance of Medical Assistance (MA) pending applicants
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 14 reviewers)
- Poor hygiene and lack of regular bathing for residents (mentioned by 12 reviewers)
- Unsanitary facility conditions, including odors and dirty rooms (mentioned by 10 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Poor quality and inadequate food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the administrative and social work teams are often highlighted for being very helpful; how do they work with families to ensure smooth communication during the transition?
- 2With the recent inspections, what specific steps has the facility taken to improve the cleanliness of the resident rooms and the overall upkeep of the building?
- 3How does the nursing team manage call light response times to ensure residents aren't waiting long for assistance, especially during busy shifts?
- 4Could you walk me through the protocols for medication administration to ensure everything is delivered accurately and on schedule?
- 5What does the daily meal service look like, and are there ways to provide input on food quality or dietary variety?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The only reason why they even get a single star is because the admin and social working staff have been very kind. They are also the only facility that accepts MA Pending applicants.”
“My mother doesn’t get food brought to her and the staff are incorrectly feeding a low sodium diet (told her she can’t have fruits and salad) bathroom is filthy and when she gets her pills she has been handed the wrong medicine.”
“The building is outdated but currently being renovated. The staff is wonderful, they really care about what they are doing. My brother is a current resident. I have no experience with nursing homes, I have heard terrible things. I checked this place out. Its clean doesn't smell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant concern with 31 complaint-triggered deficiencies indicating families have filed multiple reports about care issues. The most recurring problems involve medication management, infection control, and resident rights violations including dignity and self-determination. Recent complaints in 2025 continue to cite medication errors, accident hazards, and abuse reporting failures, suggesting ongoing systemic issues despite corrections being reported for past violations.
Mar 20, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 10, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 13, 2025Complaint1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jun 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Apr 8, 2025
$26,685
Fine
Apr 8, 2025
$15,940
Fine
Feb 11, 2025
$26,685
Fine
Aug 1, 2024
$16,801
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,545
Fine
Sep 18, 2023
$4,587
Fine
Aug 28, 2023
$13,762
Fine
Aug 14, 2023
$4,545
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$11,538
Fine
Jun 28, 2023
$26,225
Fine
Jun 26, 2023
$3,176
Fine
Jun 20, 2023
$2,823
Fine
May 30, 2023
$6,351
Ownership & Operations
Who Operates This Facility
The Villas at New Brighton
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 38 of 45 (Worst)
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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