The Villas at Brookview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.5)
Below average in MN · Below recommended RN staffing · Chain outperformer · $26,685 in fines
What this means for your family
While the physical therapy department is frequently praised for its effectiveness, the facility has a consistent pattern of severe neglect, particularly regarding call light response times and medication management. Families considering this facility should be prepared to be highly involved in daily care and monitoring, as multiple reviewers noted that residents without active family advocates are at higher risk of poor outcomes.
Google Reviews
Google Reviews
133 reviews on Google“The Villas at Brookview receives highly polarized feedback, with some families praising the facility's cleanliness and therapy teams, while a significant number of reviewers report severe neglect, staffing shortages, and poor communication. Recurring complaints include long wait times for call lights, medication errors, and inadequate hygiene for residents. Families should be aware that experiences appear to vary significantly depending on the specific wing or shift, with many reports of neglect during overnight hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Clean and well-maintained facility grounds
- Some individual staff members described as kind and compassionate
Concerns
- Severe understaffing and long call light response times (mentioned by 22 reviewers)
- Medication errors and mismanagement (mentioned by 9 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 11 reviewers)
- Poor quality, unhealthy, or inappropriate food (mentioned by 8 reviewers)
- Lack of communication from administration and nursing (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with basic hygiene needs?
- 3Given the importance of medication safety, could you walk me through the double-check system your nurses use to prevent errors during administration?
- 4I understand the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure residents stay active and engaged throughout the day?
- 5What steps is the facility taking to improve the nutritional quality and variety of the meal service to better meet the dietary preferences of residents?
- 6How does the nursing leadership team keep families informed about changes in a resident’s health status or care plan, especially during after-hours or emergency situations?
Personalized based on this facility's data
Key Review Excerpts
“The only reason I can give them any stars is the physical & occupational therapy is excellent. Even though you only receive 30 minutes a day, they genuinely care about their patients.”
“My mom was a resident at Villas at Brookview during the final weeks of her life while receiving hospice care. There were individual staff members who were kind and compassionate. The rehab group was wonderful and brought joy to my mom in her final weeks.”
“My sister was there for three days and no one checked on her. She was needing to go to the restroom and after pushing the button for several hours and no one showed up. She was wet with urine and feces for hours with out the help she needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing complaints that triggered 11 of 26 deficiencies across recent surveys. The most recurring issues involve quality of care and treatment, care planning and assessments, and fire safety systems. While the facility has corrected all identified problems with scheduled dates, the frequency of complaint-driven inspections suggests ongoing care concerns that prompted family members to contact authorities about medication errors, inadequate treatment, and failure to properly notify families of resident incidents.
Mar 17, 2026Complaint7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 11, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 2, 2025Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 18, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Federal Penalties
Fine
Dec 12, 2025
$26,685
Ownership & Operations
Who Operates This Facility
The Villas at Brookview
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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